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G14 2024 - issues with Windows Hello

cameloid
Level 8

I'm experiencing a strange issue with Windows Hello facial recognition on my ASUS G14 2024 (G403UV). The infrared (IR) webcam functions correctly initially, allowing me to set up facial recognition or log in after a fresh boot. However, subsequent attempts fail, with the IR camera seemingly not activating (no flashing visible).

Occasionally, the IR camera works again after waking the laptop from sleep, but only once. My Windows 11 installation, BIOS, and drivers are all up-to-date, and the Device Manager shows no issues. Reinstalling camera drivers hasn't resolved the problem.

Aside from this, the laptop is functioning perfectly. Any suggestions on how to fix this issue?

496 Views
8 REPLIES 8

Z3_R0
Level 8

Just got my 2024 G14 yesterday and it says there is no compatible camera for windows hello. See screenshot.

Any help?

Z3_R0_0-1714652156199.png

 

 

I am experiencing the same issue with the camera not being found

cameloid
Level 8

It doesn't say so in my case:

cameloid_0-1714652330749.png

All the features are available. They just don't work properly.

Z3_R0
Level 8

Any updates or any one from ASUS reading this? Will probably open a repair ticket for this next week if I have not heard anything here.

JohnieSmithh
Level 7

Same happened to me, But now everything is well.

Ok? Did you do something specific to fix it? 

cameloid
Level 8

How did you fix it?

cameloid
Level 8

Well, quite unexpectedly, Windows Hello started to work perfectly fine after I installed the latest KB5037771 update today (even though release notes related to this update don't mention any changes made to facial recognition, user authentication, etc). Bizarre.