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Can't find GX502GW drivers on asus' website?

mx-raf
Level 7
Hello everyone, i was going to check for drivers for the Zephyrus S GX502GW and i can't find them...

When i go to the Zephyrus S15 support page (they renamed it for some reason, because if they made a new one for the GX502 models i can't find it.) i can only find the drivers for the newer 2020 versions of the S15 and not my version.

I was wondering if anyone knows about this and if this behaviour is normal? Because as it stands, asus pretty much deleted the drivers for the GX502 2019 models...:confused:

I thank anyone who wastes some of their time to respond and to try and clarify this!

Have a good day!:D
5,063 Views
6 REPLIES 6

nathanjobs91
Level 7
mx-raf wrote:
Hello everyone, i was going to check for drivers for the Zephyrus S GX502GW and i can't find them...

When i go to the Zephyrus S15 support page (they renamed it for some reason, because if they made a new one for the GX502 models i can't find it.) i can only find the drivers for the newer 2020 versions of the S15 and not my version.

I was wondering if anyone knows about this and if this behaviour is normal? Because as it stands, asus pretty much deleted the drivers for the GX502 2019 models...:confused:

I thank anyone who wastes some of their time to respond and to try and clarify this!

Have a good day!:D


Download the "My ASUS" app from the microsoft store and the drivers for your particular model will be listed there. Best way to find the drivers IMHO. Also, keep an offline backup just in case.

toronto699
Level 13
This The driver Page Product Support for

GX502GW
https://www.asus.com/us/supportonly/GX502GW/HelpDesk/HelpDesk/

I believe Asus may have accidentally removed the entry of GX502 series from the ROG Website. The previous reply links it back. Asus Team, please help resolve this.

Blake1
Level 10
Hello jinzapper,
Please refer to below link
https://www.asus.com/supportonly/GX502GW/HelpDesk_Download/
Thank you.

Blake@ASUS wrote:
Hello jinzapper,
Please refer to below link
https://www.asus.com/supportonly/GX502GW/HelpDesk_Download/
Thank you.


To clarify, asus website does not list the notebook through normal navigation. See this list, https://www.asus.com/Laptops/Gaming-Series-Products/. You won't find GX502 in there.

Also, the link you shared is missing pictures of the product which was there before. Model might have been delisted by the web team. Would be great if this is resolved.

Blake1
Level 10
Hello jinzapper,
Thank you for your feedback.
This had been reported to related department.
Thank you again.