12-24-2017 08:50 AM - last edited on 03-05-2024 06:50 PM by ROGBot
10-14-2018 07:45 AM
10-15-2018 04:04 PM
Injustice wrote:
I feel like this is just a soft bandage fix for a VERY big hardware issue that, at the price point, shouldn't have ever been a problem to begin with. It doesn't change the fact that we were sold lemons, nor that our batteries/machines have already failed. I'm still absolutely livid over the entire thing.
10-18-2018 02:15 AM
VixusFoxy wrote:
Failed multiple times, even.
10-27-2018 11:54 AM
MasterC@ASUS wrote:
In our previous conversation you mentioned that you went through Alternate for an RMA to replace the first battery, did you get an RMA number?
Please check your inbox, we are still waiting for your response.
11-17-2018 02:00 AM
11-17-2018 02:21 AM
11-18-2018 08:04 PM
Reldan wrote:
Is there somebody I can actually talk to get an estimate for the repair on this? I'll need that to put in an Extended Warranty claim with my cc company, and need to confirm they'll cover it before I start the process. Also I no longer have the original 512GB ssd - it had some problems so I replaced it with a 1TB drive instead. The RMA instructions say that there's a chance you won't get the machine you sent in back, which makes me think I should remove my SSD before sending it in to not risk losing it, but there's no mention of what to actually do in a situation like this.
11-19-2018 12:25 PM
MasterC@ASUS wrote:
Sorry for the inconvenience, please send your laptop in to an ASUS Service Center in your region. They will be in a position to let you know the cost, if any. You'll have to send the laptop in with the same configuration as when it was purchased, so yes, it's necessary to put the original SSD back I'm afraid.
11-17-2018 03:51 PM
12-12-2018 09:26 AM