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BUYER BEWARE: ASUS Zephyrus batteries are a HAZARD.

VixusFoxy
Level 8
I have edited this post to bring awareness of the issue. The original post is pasted below this.

I did a bit of research and for a laptop that's uncommon, this problem sure as heck is common.
Within 5 minutes of googling "GX501 battery problem" I had found 6 people who have had the exact same issue with the exact same laptop that has the exact same type of battery.

It's amazing that ASUS has not performed a recall, or even acknowledged the issue.
That's what amazes me.


User performs emergency disassembly of GX501 due to battery airbagging: https://www.youtube.com/watch?v=46UXQGXvdEs

Another user reports swollen battery with GX501: http://forum.notebookreview.com/threads/zephyrus-gx501-swollen-battery.821843/

A user on these forums reports swollen battery with the GX501 right after having a battery replaced: https://rog.asus.com/forum/showthread.php?104841-Zephyrus-(GX501)-Battery-Swell

Reddit user on /r/pcmasterrace suffers from a swollen battery with the GX501: https://www.reddit.com/r/pcmasterrace/comments/97nxx7/rip_battery_swollen_like_a_loaf_of_unbaked_bre...


Not to mention the amount of users in this thread who have had the exact same issue.


What's up ASUS, Can we get a response?




__ Original post below __






What the hell is this?
The battery is bloating under my keyboard?
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂
382 Views
41 REPLIES 41

AmaterasuKillKratos wrote:
Yo everybody, hope u all going well.

I am from Switzerland and i apology for my poor english.

So i have that same problem till 2-3 month and Asus Europa (or Asus France, i dont know) really seem useless because it is like one moth and half i am trying to get my computer repaired. They still telling me to wait because they are waiting for a response from someone i absolutely ignore who is.

So this is why i came here, may somebody can help me here ? It is my first time here in this forum and i was very happy to see that i am not the only one who has this inflating battery problem. I searched a lot in google and it is only here i found some people with the same problem.

Thanks a lot 🙂


Hi, what is the model that are you talking about? Is it the gx501vi (2017 version) or the gx501gi (2018 version)?

DRIVER46 wrote:
Hi, what is the model that are you talking about? Is it the gx501vi (2017 version) or the gx501gi (2018 version)?


Hi,

Thanks a lot for your answer. I have the gx501vi model, with gtx 1080 Max-Q Design.
I am still waiting for Asus Europa/France answer.

Thanks

I bought the Zephryus M GM501GS-EI003T from Alternate In the netherlands(where i live). And when I unboxed the laptop I put it on a charger. when I came back 2 hours later the battery was 71% while I started with 27%. I tried to charge and discharge but it didn't help. All drivers were up to date. So Asus... You produce great laptops but you should fix your batteries.

Also the Bios said it is 0% while windows says it is 100%. Also it discharges in bulks of 4 to 8%.

So I wrote a batteryreport and it said "battery changed" in a certain time loop...

So i contacted Alternate and they gave me a RMA. Now I hope they can fix this..

Mike

So we're 6 months later and this story gets a followup.

Spoiler: It's effed up again. 😉

You can see it here

Note: Feel free to read the linked service inquiry but keep the discussion here in this thread please. Thanks -xero
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂

MasterC
Community Admin
Community Admin
For service issues, please create a post the appropriate section, thanks. The issue cannot be resolved through discussions.
https://rog.asus.com/forum/forumdisplay.php?295
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ASUS wrote:
For service issues, please create a post the appropriate section, thanks. The issue cannot be resolved through discussions.
https://rog.asus.com/forum/forumdisplay.php?295



Just as I asked you to move it to discussion a few months ago when the problem was solved, please move the thread back to the support section 🙂
I'm asking for this, so that it all stays in the same thread.

Since like, it's the exact same issue a few months later now.

Please consider briefly scrolling through the thread. Maybe it'll come back to you. 🙂
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂

DJRiful
Level 7
We should open class action sue ASUS. Sold us lemon product.

DJRiful wrote:
We should open class action sue ASUS. Sold us lemon product.


What's more concerning is, I did a bit of research and for a laptop that's uncommon, this problem sure as heck is common.
Within 5 minutes I had found 6 people who have had the exact same issue with the exact same laptop that has the exact same type of battery.

It's amazing that ASUS has not performed a recall, or even acknowledged the issue.
That's what amazes me.


Edit: I should cite my sources.

User performs emergency disassembly of GX501 due to battery airbagging: https://www.youtube.com/watch?v=46UXQGXvdEs

Another user reports swollen battery with GX501: http://forum.notebookreview.com/threads/zephyrus-gx501-swollen-battery.821843/

A user on these forums reports swollen battery with the GX501 right after having a battery replaced: https://rog.asus.com/forum/showthread.php?104841-Zephyrus-(GX501)-Battery-Swell

Reddit user on /r/pcmasterrace suffers from a swollen battery with the GX501: https://www.reddit.com/r/pcmasterrace/comments/97nxx7/rip_battery_swollen_like_a_loaf_of_unbaked_bre...

Not to mention the amount of users in this thread and this board who have had the exact same issue.



What's up ASUS, Can we get a response?
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂

Injustice
Level 8
I'm sorry to hear you're also going through this struggle, VixusFoxy. How's your machine faring, currently? Have you got any other options or plans lined up for the meantime?

DJRiful
Level 7
ASUS just released this software via Microsoft Store for BIOS 309 that I have just updated to BUT my battery is already done and swollen.