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BUYER BEWARE: ASUS Zephyrus batteries are a HAZARD.

VixusFoxy
Level 8
I have edited this post to bring awareness of the issue. The original post is pasted below this.

I did a bit of research and for a laptop that's uncommon, this problem sure as heck is common.
Within 5 minutes of googling "GX501 battery problem" I had found 6 people who have had the exact same issue with the exact same laptop that has the exact same type of battery.

It's amazing that ASUS has not performed a recall, or even acknowledged the issue.
That's what amazes me.


User performs emergency disassembly of GX501 due to battery airbagging: https://www.youtube.com/watch?v=46UXQGXvdEs

Another user reports swollen battery with GX501: http://forum.notebookreview.com/threads/zephyrus-gx501-swollen-battery.821843/

A user on these forums reports swollen battery with the GX501 right after having a battery replaced: https://rog.asus.com/forum/showthread.php?104841-Zephyrus-(GX501)-Battery-Swell

Reddit user on /r/pcmasterrace suffers from a swollen battery with the GX501: https://www.reddit.com/r/pcmasterrace/comments/97nxx7/rip_battery_swollen_like_a_loaf_of_unbaked_bre...


Not to mention the amount of users in this thread who have had the exact same issue.


What's up ASUS, Can we get a response?




__ Original post below __






What the hell is this?
The battery is bloating under my keyboard?
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂
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41 REPLIES 41

MasterC
Community Admin
Community Admin
Does the battery life of the the laptop correspond to the what the software indicates? How long does the battery last now (after a full charge)?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ASUS wrote:
Does the battery life of the the laptop correspond to the what the software indicates?


This is the Windows battery management output.
The battery life of the laptop corresponds with those readouts which is what prompted me to analyze it to begine with.

MasterC@ASUS wrote:
How long does the battery last now (after a full charge)?

I have just enough time to run with my laptop from the living room to the bedroom and quickly plug it in again.
Which is about a minute or two, tops.
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂

MasterC@ASUS wrote:
x



Hi! It's me.. Again! Back from the dead! 🙂

Last time I was here, a few months ago, I just had gotten a new battery built in and reported the problem was solved.

Well, color me surprised; few months later, and my keyboard is bulging again and battery capacity is again blowing hot chunks.

Here we go again with the bulgy wulgy adventures OwO!

So uh.. what now? Do I have to travel cross country again to bring the laptop back to the store, and then not have it for another month, and then get another battery again, and then inevitably several months later, have it bloat again into an endless cycle?

Asus, can something be done about this please?
Replace my laptop with a working one? Let me upgrade to a later model for extra pay?
Offer me a solution please!

(Oh and uh.. could the thread get a little cleanup?)

Image
Image

#bendgate :^)
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂

MasterC
Community Admin
Community Admin
Please send it in for RMA, the laptop certainly shouldn't last for a couple of minutes.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ASUS wrote:
Please send it in for RMA, the laptop certainly shouldn't last for a couple of minutes.


So I decided to look it on for a few more weeks and I've noticed that my keyboard is bulging.
I'm very curious whether the battery is situated under the keyboard right now.
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂

MasterC
Community Admin
Community Admin
Really should have somebody look at it soon. Which GX laptop do you have? Zephyrus?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ASUS wrote:
Really should have somebody look at it soon. Which GX laptop do you have? Zephyrus?


That's correct.
GX501VIK




Even on the pictures you can see that the center row on the keyboard is clearly standing convex.

Moving forward with RMA but I can't find the darn receipt!
I did register my hardware though.
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂

MasterC
Community Admin
Community Admin
Ahhh! Doesn't look good... That is indeed where the battery is. If there are any issues getting it RMA'd let us know.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ASUS wrote:
Ahhh! Doesn't look good... That is indeed where the battery is. If there are any issues getting it RMA'd let us know.



Hiya MasterC,

I'm currently underway to the store. It's a 2 hour train journey so I figured I might as well post a status update.
Called the retailer (Alternate) and they told me that I could either send the machine back by mail or actually go to the store and turn it over there with the ability to either get a replacement or a loaner for the time being.

However, what I'm afraid of is that, when the machine comes back from the service center, that the keyboard will still be warped, and that the audio distortion bug that has been plaguing other users will still be present despite the FW / SW updates.

Anyway, we'll see how it all turns out. I'm just admittedly a bit salty about my 3300 euro laptop giving me more trouble than any other machine I've bought before.

Kind regards,
Vix.
The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
[they] [come] [with] [built-in airbags]
which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
But that's an easter egg that ASUS won't admit exists, so don't tell anyone. 🙂