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Built in keyboard randomly stops working (Zephyrus G14 GA401QC)

112358
Level 7

I have a problem where the built in keyboard randomly stops working. It might randomly start working again after rebooting many times, but this issue is rendering  the computer useless.

This is NOT a windows issue, as the BIOS does not recognize the built-in keyboard either. I'm using the BIOS v415. which is the latest version for my model.

Is there anything I can do? The fact that the keyboard starts working again at random gives me hope that there is a temporary solution. I cannot fix it from Windows since my computer is bricked right now.

181 Views
2 REPLIES 2

CrimsonRage
Level 8

I'm having the exact same issue too. Both my inbuilt keyboard and Bluetooth keyboard randomly stop giving inputs.

Fate007
Level 7

Same keeps happening is there any fix and is it hardware or software issue