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Both External screen (with HDMI) and laptop screen stopped working

poudlardo
Level 7

My Zephyrus M gu502gv (2019) screen has been on and off for some weeks. Sometimes the display worked and sometimes it didn't.

Then it stopped working, so I started plugging it in an external monitor through HDMI. Then yesterday, during an Nvidia graphics install, the monitor stopped getting signal from my computer in HDMI.

I am blind basically, with no external monitor and laptop screen working

What I tried already (with no success) :

  • Ctrl + shift + Win + B to refresh display change
  • CMOS reset by plugging back the battery
  • checking if internal screen is plugged correctly (yes it is)

At startup i can have like a flash of light with asus rog logo, but then screen turns off...

At that stage i am not sure buying a new screen would solve the issue, i may be a software issue, any one has a clue or additionnal steps i could do ?

ROG Zephyrus M GU502 

 

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