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Audio Distortion Help Zephyrus S GX502

tpat57
Level 7
I have a GX502 and there's an audio distortion occurring that is driving me nuts. So, I've spent a lot of time looking through the history of the audio distortion problem. My particular issue is a static sound from the left speaker, the right speaker is fine. Initially I thought it was just a setting issue so I played with all the settings in SS3 and Realtek controller. Nothing helped. I even followed the audio guide to completely do a clean and re-install of all audio software, still didn't help. Well I finally figured it out. The speaker is causing the chassis to rattle. If I pinch the speaker area with a little bit of pressure the static sound stops. I was wondering if anyone else has had this issue and if there's a quick fix. I checked the screws around the speaker and they're all tight, so I am not sure why the chassis would rattle this way. Any help would be appreciated. Thanks
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8 REPLIES 8

titanfallking
Level 7
Same issue here and its been driving me f'ing nuts. I have 2 of the GX502's and both have this issue to different degrees of severity.

I have opened both of them up and tried stuffing padding in different spots to stop the rattles and nothing works.

For reference, I also have 2 GU502's (same frame, lower specs) and neither of them have this issue and their speakers sound fantastic.

Opened them up and everything is the same as far as frame, motherboard, speakers, etc. Ive even tried swapping the speakers from the GU502 to the GX502 and it STILL has the problem.

I'm an Engineer & dug a little deeper to try to figure this out. Comparing both the GU502 & GX502 speakers there is one major distinct difference. The GX502 has a f' ton more bass then the GU502. The bass @ 40-90hz is when all the rattles & distortion kick in. The GU502 doesn't force the speakers to go this low. For this reason, I feel that our problem is simply a audio software issue at the simplist, and audio chip hardware issue on the motherboard at the worst case scenario.

Also another issue thats driving me nuts that I guarantee you have but just might not know yet: Go into Aura Creator to set up individually backlit keys. Once you activate it, the right side Shift & Enter keys only half-illuminate. There is no way to fix this.

I have a pretty big following on twitter & have put Asus ROG on blast. They actually replied within an hour to start trying to help. Weeks later I have finally been given a private beta firmware update that the engineers made for me to see if it fixed the issue. STILL NOT WORKING.

I have little faith that either of these issues will ever be fixed and have had to resort to NOT using individual backlit keys (F'ing sucks major advertised feature that doesn't work) & completely turning off the built in speakers & using headphones.

Asus you kick ass with hardware but god damn you guys are terrible software designers.

I'm having a major issue with the right-side speaker. It blows out like crazy in the low ends (forgive the phrasing). I have tried tweaking it in the software and to no avail. Thinking about returning my GX502 and seeing if I just got some crap speakers. Did you guys find any luck with this?
Also having the same right-side RGB key issues. I really want to like this laptop but these are some major hardware issues!

VonChaps wrote:
I'm having a major issue with the right-side speaker. It blows out like crazy in the low ends (forgive the phrasing). I have tried tweaking it in the software and to no avail. Thinking about returning my GX502 and seeing if I just got some crap speakers. Did you guys find any luck with this?
Also having the same right-side RGB key issues. I really want to like this laptop but these are some major hardware issues!


Nope still no fix in sight. Blows my f'ing mind, Asus doesn't give a ****.

I had weird staticky sound until I read somewhere to disable the "exclusive access" feature in Windows. I have no idea why but it worked! You just have to go to the Sound control panel, then select your speakers, click the Properties button, then look on the Advanced tab of the resulting dialog. I unchecked "Allow applications to take exclusive control of this device", rebooted, and my sound was perfect.

Thw0rted wrote:
I had weird staticky sound until I read somewhere to disable the "exclusive access" feature in Windows. I have no idea why but it worked! You just have to go to the Sound control panel, then select your speakers, click the Properties button, then look on the Advanced tab of the resulting dialog. I unchecked "Allow applications to take exclusive control of this device", rebooted, and my sound was perfect.


This fixed my audio sounding like a vinyl record. The pops and clicks are gone. Thanks!

septimusmaximus wrote:
This fixed my audio sounding like a vinyl record. The pops and clicks are gone. Thanks!


I'm really glad this was able to help somebody! I do wonder, though, how it gets this way -- is Realtek (?) aware of the issue and working on a driver update? Hrm...

Dar_Jetii
Level 7
I'm having the same issue, and of course its the left one. i tried the disabling "exclusive access" and im still having the same issues. . its really frustrating

Jon Licht
501st - SL10090
https://jl10090.wixsite.com/jonlicht

Blake1
Level 10
Hello Dar'Jetil,
May I have a audio record of the issue and complete model name you have?
it would be great to know the BIOS and audio driver as well.
Also, just double checking, this issue does not happen on headphone, right?
Thank you.