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ASUS Zephyrus G15 GA503QR Freezing when not gaming

Skynemu
Level 7

I have an Asus Zephyrus G15 with RTX 3070 on Windows 10. Recently, it has been freezing up usually when I am either idle or not doing anything power-intensive (the computer is cold). It doesn't seem to freeze up when running games or anything that uses the Dedicated GPU (currently running a game so it won't freeze when typing this). It freezes up as the screen is still on but nothing moves: no keyboard input and the mouse does not work. The freezes seem to persist until I have to turn it off with the power button to restore functionality. I have seen some posts about freezing on here but so far none of the solutions have worked for me.

What I have tried:

Checked Graphics drivers are set to AMD and not Windows

Updated Nvidia Graphics drivers 

Check Bios version is up to date: 

BIOS Version/Date American Megatrends International, LLC. GA503QR.416, 8/11/2023

Ran AMDCleanupUtility to uninstall graphics drivers and reinstalled them using Adrenaline 

Updated AMD chipset

Ran myAsus diagnostic which did not detect anything

I have plenty of storage still available and I have not inserted another RAM stick. 

 

 

 

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2 REPLIES 2

Calimax
Level 7

First, check the SSD health, it could be failing and its generally why this issue happens.

Using myAsus, I've ran the SSD checkup but no errors appeared in the results