Asus Rog Zephyrus G16 GU605MI - Randomly Losing Power Connection

[NorCalPhilly85]

Hello 
I have a the above Laptop I purchased on Amazon. Have had it about 3 weeks.  Recently the Laptop randomly shows its not connected or "plugged in" to the charger when I have it connected the entire time. I tried a different charger and same result. Wall plug is fine. 
When I start a game it immediately disconnects and goes to battery mode and also doing it randomly.  I have a few days to return this thing and wondering if its defective. When its on battery mode the performance is terrible.

Tried to contact customer service and Asus told me to contact Best Buy.. however I bought this laptop on Amazon.  I did have an identical laptop before this that I bought at Best Buy but it was stolen. I have the charger from the stolen one and experiencing the problem with both. I need help or shoud I just return this?!  Please help. 

[azwxguy]

Was this laptop new or refurbished? If it is still under warranty, then a return RMA would be advised. There is a very good chance that a repeated physical strain on the cord has caused a cold solder joint to form between the charging socket assembly and the motherboard. It happens. It could have been a manufacturing defect also. The association with starting a game is an indicator also, as the current draw would increase and heat the conductors causing thermal expansion and a break in the connection.  If you are handy with disassembly of your laptop to the point of exposing this power socket you could carefully remelt the solder connections on the motherboard and likely solve your problem. Finding a suitable facility to perform this work is almost impossible these days. We are living in a disposable society.

[NorCalPhilly85]

Ty azwxguy   This laptop is brand new  or supposedly brand new from a seller on Amazon. I've had it for a few weeks. In looking at the back of it there is usually a sicker with a "factory seal"over one of the screws on  the bottom and it doesn't have that so its a little suspect the more I think about it. Not sure if that's a thing.  I'm still within the return window @ Amazon and seller has accepted the return so I'm going to do that. After a few tries with "gaming laptops" I am done with them and just going to build my own desktop PC.  This got so hot after half an hour of use that I could barely even touch it... it got to 95 degrees C. I think it has a faulty sensor that is disconcerting the charger to protect the battery or some kind of defect. Its a lemon or a refurbished one sold as new which is even more disturbing. 

Off to a toxic waste landfill in China with this junk.... shame things aren't built to last anymore or  maybe that wouldn't happen so much.

[ElectroStingz · Accepted solution]

Hello,

Return it back to the seller / Amazon.

I would advise a gaming PC if you want the best possible gaming experience, laptops are ok if you want to some kind of portability but heat and performance will never be the same as a desktop.

If you are able to use the money for a good setup go for it, get a decent Asus motherboard or ASUS RTX 50xx series GPU and you'll be good for many years and never need to worry about heat.

The laptops all run hot by design especially the CPUs, 90 Deg C is average in some games with peaks well over so unless you adjust the settings it's not out of the ordinary. 

[NorCalPhilly85]

Thanks Gents. And too bad because this G16 was a beautiful piece of equipment. Lesson learned.