3 weeks ago
Hi everyone,
I got myself an Asus G16 (GU603ZV) and it looks like the worst investment I've ever made on getting a high-end laptop. I've been battling with a non functional keyboard -dead keys and key lights- for the last 4 months. I've tried all options from deleting/disabling Armory crate to uninstalling and reinstalling the keyboard drivers, so far, no dice. I've downloaded and executed Keyboard Firmware Update Tool (design for a different Zephyrus Model as G16 doesn't have any) and the situation remains the same. I've done a reset of the laptop and nothing changed.
I've contacted Asus and as always, they're already talking about some ridiculous amount I'll have to pay after assessing the problem - even when it appears they're well aware of this problem in advance.
I would appreciate any help that can be offered as the problem only started about 2 months after my warranty expired.
N.B There wasn't any liquid spill involved neither was there any physical damage.