Asus G14 no sound

[ffletchs]

hi,

so this has happened before, sound in windows is not working, in device manager the sound card shows as "Realtek(R) Audio" but windows sound service doesn't start and on taskbar speaker icon is stuck like its muted

According to threads I've found on reddit and forums it should be fixable by right clicking the Realtek(R) audio - properties - driver - update driver - let me pick from a list and select "Realtek High Definition Audio". Last time this happened this trick worked great but no its always stuck as "Realtek(R) Audio" and no sound.

I've tried completely remove the realtek drivers, install all drivers on the Asus G14 support page, install driver downloaded straight from Realtek but no matter what I do this time its always "Realtek(R) Audio" and no sound.

Anyone experience this? or have a solution before I give up and format the machine?

[MoKiChU]

Hi,

You have an ASUS ROG Dolby Atmos notebook, so :

You need Realtek Audio Drivers (UAD - ASUS ROG Dolby NB) from the first post of this thread.

Follow scrupulously your INSTALL process with cleanup step, but to prevent Windows Update from generating a drivers install conflict, disable your Internet connection from the start of the CLEANUP process until the end of drivers install of the INSTALL process (after the restart). For the next drivers packages that I would release, you will can directly follow the UPDATE process.

[ffletchs]

MoKiChU wrote:
Hi,

You have an ASUS ROG Dolby Atmos notebook, so :

You need Realtek Audio Drivers (UAD - ASUS ROG Dolby NB/DT) from the first post of this thread.

Follow scrupulously your INSTALL process with cleanup step, but to prevent Windows Update from generating a drivers install conflict, disable your Internet connection from the start of the CLEANUP process until the end of drivers install of the INSTALL process (after the restart). For the next drivers packages that I would release, you will can directly follow the UPDATE process.

Thanks! really appreciate you helping me out 🙂

Not sure what I'm doing wrong but I've tried this 3 times now and I always end up in device manager with "Realtek(R) Audio" device and sound doesnt work

here is what I'm doing

disable wifi
cleanup - uninstall "Realtek(R) Audio" from device manager, uninstall Audio Control/Console, Dolby Access
restart
Launch Driver Store Explorer. remove all instances of a-volute | avolute | dax | dts | hdx | realtek with force delete checked
reboot, after reboot sound card shows in device manager as "High Definition Audio Device", windows audio service still doesn't start, gives error 0x80070005

install, launch "Install.cmd" right-click Run as admin, it reboots automatically when done
after reboot I have "Realtek(R) Audio" device in device manager, windows audio service still not starting and no sound

[ffletchs]

fyi, I "fixed" it by doing reset this pc in Win10, after that audio is working again