My 4080 G16 has been shutting down when I'm playing games, there is no BSOD or warning, the screen simply turns black and the fan noise stops suddenly. I've tried pretty much everything like clean windows install, Asus Cloud recovery, old drivers, new drivers, removed extra ssd, replaced original ssd with another, removed external monitors, tried all performance modes and nothing seems to help. It doesn't seem to be overheating, I also tried using a IETS500GT cooling stand but the problem persists. Unfortunately I can't send it back to Asus because it was purchased in the US and I brough it back to Brazil.
Is there anything that can be done in this situation? Has anyone been through this and found a solution?
Laptop information:
- BIOS Version: GU605MZ.324
- Windows Build Version: 23H2
- iGPU/dGPU Driver Version: iGPU V32.0.0.101.6127 / dGPU 566.36
- Game Name where the issue occurs: Path of Exile 2, War Thunder, Satisfactory are the ones I tested
- GPU and Fan Mode Settings in Armoury Crate: Turbo, Windows, Performance
- Are there any external monitors or other devices connected? Yes, but the shut downs also happen when there's nothing connected to the laptop.
- Any upgrades or changes to SSD/RAM: Added one SSD to the empty slot (Which came from my previous laptop and was working fine)
- Armoury Crate > Settings > About > Service Version > Check Button (Copy all content): Item Version
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Armoury Crate UWP App 5.9.13.0
ROG Live Service 2.3.16.5
Aura Service (Lighting Service) 3.07.43
Armoury Crate service 5.9.13
Aura Wallpaper Service 1.5.3.0
Aura SDK 3.04.42
ArmouryDevice 4.1.1.5
ASUS Aac_GmAcc HAL 1.0.12.0
ASUS Aac_NBDT HAL 2.5.38.0
ASUS Ambient HAL 2.7.0.0
ASUS Keyboard HAL 1.2.55.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.84
AacAudioHal 1.3.62.0
AacDisplay 1.2.36
MainSDK 2.01.17
MainSDKPlugin 111.0.1661.54
AI Noise Cancelation Audio Software 3.2.0
Aura Wallpaper HTML 1.5.3.0
ROG CustomHotkey 1.2.3
I also have taken .wim logs after the shut downs, i can send them via private message to see if it helps with the diagnostic. Thank you!
