04-06-2017 05:28 PM - last edited on 03-05-2024 02:09 AM by ROGBot
08-11-2017 06:44 AM
Walcott269 wrote:
I have an ASUS ROG GL502VY equiped with the a 256 GB "NVMe Samsung MZVPv256" SSD and a 2 TB hard drive. This is a new laptop I bought almost a month ago and I am having the issue discussed in this thread as well, where the creators update fails during the updating process after the first boot and windows starts restoring the previous version.
I went to Asus's physical support location in my country and the only thing they did was just resetting the windows to factory settings and performing some hardware tests, nothing has changed. When I talked to the technician who worked on the laptop he just said "Sir, why do you need to update? the laptop is performing well. just wait and the update will come automatically" which shows complete unawareness/ignorance of the issue even though I demonstrated the problem in front of his eyes. After a long discussion, we ended by him saying "we can only offer hardware support, third party software issues is not our problem".
I also contacted Microsoft's live chat support 4 times and got help from 4 different technicians, we tried various ways to install creators update including clean installation, media creation tool, USB.. All of them failed, windows started restoring previous versions after the first boot always. This was like a dead end for me, neither Asus nor Microsoft could solve the problem.
Then I found this thread and I believe the reasons the guys stated (SSD & BIOS) are the potential reason behind the problem, however I will not disable the smart boot option in the bios, at least for a while. I will wait for some time maybe the issue will be fixed.
This is my second Asus laptop. I really liked the first one, and I don't want this one to be the last. Please ASUS fix this problem as soon as possible.
08-12-2017 05:40 AM
ithorien wrote:
If your laptop is hopefully still within a store return period, return it and get something else. The best way to make them care is to hit them in the wallet. I wish I had that option.
08-11-2017 06:48 AM
Bahz wrote:
An update: we haven't been able to replicate the issue exactly to what people on this thread have described because the test results were pass. Our teams are currently in communication with Samsung regarding to this issue.
08-11-2017 12:10 PM
ssbob98 wrote:
Bahz, to reproduce it is really easy. Take a GL502VS with the stock 128G Samsung SSD, and attempt to install the WIndows 10 Creator's Update (from April). It will pass all tests, and attempt to install. Then when the 2nd reboot occurs, it fails and Windows reverts back to the Anniversary Edition of Win10. If you then turn off SMART in the BIOS, it will take the install no problem. This is a really simple thing to reproduce, the fix I am sure is not so simple. Although it really could be, either fix the issue with firmware or a BIOS tweak, or replace everyone's SSDs with a off-the-shelf replacement. I don't understand why this is so tough for ASUS to wrap their heads around.
08-13-2017 08:05 PM
08-14-2017 09:01 PM
Bahz wrote:
I'm not sure the exact details of the testing but they showed results that all the tests passed and even the system was also rebooting without issues. They are working with Samsung on a solution for this issue if determined to be hardware related. I'll continue to follow up and provide updates when available.
08-15-2017 03:55 PM
Bahz wrote:
I'm not sure the exact details of the testing but they showed results that all the tests passed and even the system was also rebooting without issues. They are working with Samsung on a solution for this issue if determined to be hardware related. I'll continue to follow up and provide updates when available.
08-16-2017 09:59 PM
08-17-2017 04:36 AM
Frosti7 wrote:
CPU fans will go full speed 25,500 RPM and stay there.
no matter the load (3%) or temp (45*)
This happened after a failed Windows Creator Update,
Is this related?
08-17-2017 07:19 AM