04-06-2017
05:28 PM
- last edited on
03-05-2024
02:09 AM
by
ROGBot
07-11-2017 12:25 AM
07-11-2017 12:51 AM
Bahz wrote:
I don't think the intention is to blame the users, it's more so of they tested that default configuration did pass the RS2 upgrade requirement. I'll pass the feedback over to our team and will await their reply. Thanks.
07-11-2017 02:14 AM
landi.andrea wrote:
Then I really don't know how is that possible. I have a GL502VM with SSD and I had a problem from the day one on black screen issues on Windows startup (similar to what other users on this forum are experiencing) and, after Windows Creators Update Install (which required the disable SMART trick), I also have issues on accessing the "alternative" start-up (e.g. safe boot) options (once I restart and select the startup option at the menu the computer hangs on the ROG logo forcing me to press the power button to hard reset the system). Of course the system is updated with latest bios, drivers etc.
To me all these problems seem related to the SSD, this is why Asus should do something about it; it is unacceptable that a laptop of this price range has such problems. Thanks
07-11-2017 02:49 AM
Bahz wrote:
From what I understand the Creators Update has caused issues for a lot of other devices, our team will continue to look into this and offer a solution soon. I will continue to follow up on this and will update everyone once I hear back from them.
07-11-2017 03:37 AM
filbee wrote:
For what its worth I have a GL502VM that came with a 1TB HDD option. Having installed a Samsung (retail) Evo 950 256Gb NVMe SSD as a boot drive, and reinstalling Windows to that drive, I have had no issues with installing or using the Creators update. That said, I did install the Samsung drivers for the SSD and updated its firmware using Samsung Magician. So its possible that the firmware upgrade or the Samsung drivers are important to this issue.
07-11-2017 07:58 AM
Bahz wrote:
Thanks, this information is useful for us.
07-15-2017 05:11 PM
07-16-2017 07:20 AM
07-16-2017 04:16 PM
07-23-2017 05:35 AM