Windows Creator Update Installation Failure on GL502VS - workaround

[Rishme]

Has anyone faced any issues installing the New windows Creator Update on their GL502VS.
It gets stuck at BIOS when it restart. And then roles back to the old version

This is the error i see
0xC1900101 - 0x20017 Installation failed during safe OS phase with an error during boot operation'
Help please?

[landi_andrea]

eight-bit wrote:
Did you see if Samsung Magician recognizes the SSD? ASUS can't release a firmware update for Samsung.

I can confirm that Samsung Magician DOESN'T recognize the SSD.

The problem is that our SSD is not a standard, marketed one but is an OEM version that was delivered to ASUS and a few other vendors (I think).

Asus and Samsung should solve this as it is evident that root of all these problems is the SSD!

[eight-bit]

landi.andrea wrote:
I can confirm that Samsung Magician DOESN'T recognize the SSD.

The problem is that our SSD is not a standard, marketed one but is an OEM version that was delivered to ASUS and a few other vendors (I think).

Asus and Samsung should solve this as it is evident that root of all these problems is the SSD!

I really had my hopes up for that to be a solution. My GL502 gets here tomorrow and was hoping to go into it with no issues.

Edit: Do these machines come with Samsung's NVMe driver installed? Or are they using the Microsoft generic NVMe driver?

[landi_andrea]

eight-bit wrote:
I really had my hopes up for that to be a solution. My GL502 gets here tomorrow and was hoping to go into it with no issues.

Edit: Do these machines come with Samsung's NVMe driver installed? Or are they using the Microsoft generic NVMe driver?

Mine came with the generic drivers installed. Also the ASUS website doesn't provide any additional NVMe driver. In my previous Windows installation I installed the NVMe Samsung drivers but this didn't affect performance or any of the existing issues. In conclusion, and I seem to be supported by other analyses I found on the internet, I would recommend to leave the NVMe generic drivers installed. I also recall some people claiming they had issues with the Samsung NVMe drivers.

[eight-bit]

Welp, I tried the update on bone stock settings hoping that something had been fixed and rolled into currently shipping units, no dice. Did the disable smart trick and it went smoothly. Not re-enabling smart for now, really not trying to get the fan issues others have experienced.

Other than that, fairly happy with this laptop with the exception of low speaker volume, but increasing the bandwidth setting in the RoG Gaming Center EQ settings seemed to make that a bit better.

[landi_andrea]

eight-bit wrote:
Welp, I tried the update on bone stock settings hoping that something had been fixed and rolled into currently shipping units, no dice. Did the disable smart trick and it went smoothly. Not re-enabling smart for now, really not trying to get the fan issues others have experienced.

Other than that, fairly happy with this laptop with the exception of low speaker volume, but increasing the bandwidth setting in the RoG Gaming Center EQ settings seemed to make that a bit better.

Can you check if you are able to boot into safe mode?

I have issues in booting to "non standard" options (e.g. safe mode, no driver enforcement check etc.)

Thanks!

[eight-bit]

landi.andrea wrote:
Can you check if you are able to boot into safe mode?

I have issues in booting to "non standard" options (e.g. safe mode, no driver enforcement check etc.)

Thanks!

I was able to boot into Safe Mode, however a restart from Safe Mode yielded a BCD error. Powered down and booted back to normal mode as usual. Subsequent reboots in normal mode have not reproduced the BDC error.

[Bahz]

Sorry for the late reply regarding this, our engineer in charge that has been discussing this issue with our Microsoft contact window has recommended to try the following:

1. Windows 10 Creator Update (RS2) available for all Windows 10 in-market devices to update.
2. ASUS Windows 10 devices passed MSFT MDA RS2 upgrade requirement- including GL502VS.
3. In some cases, the upgrade issues may occur when users changed their default bios or other setting, or even with single hardware failure. The suggestion to investigate the cause is to reset the PC to factory state (backup personal files first) and try RS2 upgrade.
4. Users may try RS2 upgrade via Windows Update or media, download it from here- https://www.microsoft.com/en-us/software-download/windows10

If everyone can try the above and confirm if it has helped resolve this issue for you or not. Thanks.

[eight-bit]

Bahz wrote:
Sorry for the late reply regarding this, our engineer in charge that has been discussing this issue with our Microsoft contact window has recommended to try the following:

1. Windows 10 Creator Update (RS2) available for all Windows 10 in-market devices to update.
2. ASUS Windows 10 devices passed MSFT MDA RS2 upgrade requirement- including GL502VS.
3. In some cases, the upgrade issues may occur when users changed their default bios or other setting, or even with single hardware failure. The suggestion to investigate the cause is to reset the PC to factory state (backup personal files first) and try RS2 upgrade.
4. Users may try RS2 upgrade via Windows Update or media, download it from here- https://www.microsoft.com/en-us/software-download/windows10

If everyone can try the above and confirm if it has helped resolve this issue for you or not. Thanks.

Bahz, I can say that point 3 is false. My GL502VS came in Friday, and I did all updates before doing anything at all to the laptop, no other software installs, anything, and this still happened. This is a very repeatable thing for anyone who has theirs configured with the Samsung 256GB NVMe SSD option, people without the factory installed SSD are not experiencing this.

There are other manufacturers that have included this same SSD (SM951 from what I have been able to ascertain) but they have released a firmware update tool for the drive (Lenovo at least).

To be honest, the way that post reads, it comes off a little "blame the users"-ish ... If you read back over the entire thread, the trend is obvious, and not user casued.

[landi_andrea]

eight-bit wrote:
Bahz, I can say that point 3 is false. My GL502VS came in Friday, and I did all updates before doing anything at all to the laptop, no other software installs, anything, and this still happened. This is a very repeatable thing for anyone who has theirs configured with the Samsung 256GB NVMe SSD option, people without the factory installed SSD are not experiencing this.

There are other manufacturers that have included this same SSD (SM951 from what I have been able to ascertain) but they have released a firmware update tool for the drive (Lenovo at least).

To be honest, the way that post reads, it comes off a little "blame the users"-ish ... If you read back over the entire thread, the trend is obvious, and not user casued.

I agree... ASUS, PLEASE release a firmware update to fix the issue and stop blaming the users!

[Ninniez3779]

Bahz wrote:
Sorry for the late reply regarding this, our engineer in charge that has been discussing this issue with our Microsoft contact window has recommended to try the following:

1. Windows 10 Creator Update (RS2) available for all Windows 10 in-market devices to update.
2. ASUS Windows 10 devices passed MSFT MDA RS2 upgrade requirement- including GL502VS.
3. In some cases, the upgrade issues may occur when users changed their default bios or other setting, or even with single hardware failure. The suggestion to investigate the cause is to reset the PC to factory state (backup personal files first) and try RS2 upgrade.
4. Users may try RS2 upgrade via Windows Update or media, download it from here- https://www.microsoft.com/en-us/software-download/windows10

If everyone can try the above and confirm if it has helped resolve this issue for you or not. Thanks.

Hi there,

I have been successfully update with the windows creator update, but with some weird tricks. However, the issue is still persist after the upgrade, most of the time when I restart the windows(only restart), the device will shown an error. Workaround is too exit the bios and restart as it is power off, not restart. That weird trick is to let laptop work as fresh power on, not restart. In detail is that, when the error occurs turn the laptop off and continue to choose the drive that you are trying to install to finish the update.

So the issue is about restarting process of the windows, as I never have problem when open the laptop normally.

Hopes that help to solve the issue with Microsoft
Regards,