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Windows Creator Update Installation Failure on GL502VS - workaround

Rishme
Level 7
Has anyone faced any issues installing the New windows Creator Update on their GL502VS.
It gets stuck at BIOS when it restart. And then roles back to the old version

This is the error i see
0xC1900101 - 0x20017 Installation failed during safe OS phase with an error during boot operation'
Help please?
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356 REPLIES 356

cl-Albert,

Is there a later image? I just got mine back from RMA 2 weeks ago, and it shipped back to me with 1607 not 1703. I know that I can disable SMART in the BIOS and install the Creator's update, but I would prefer to not perform a workaround if I can help it. I am also sporting the latest BIOS (302) and all the latest drivers using the ASUS update tool.

The issue with booting, for me, was during a reboot or cold boot I would be stuck at the BSD error black screen, but a normal ctrl-alt-del would not trigger it, so when I was at that error, if I would simply press ctrl-alt-del I could get past it no problem.

Another artifact of the BIOS workaround and the Creator's update, was (at least for me) the inability to use the recovery image anymore. I don't know if it didn't ship built correctly, or if during the upgrade it didn't update it. But I noticed that when I tried to use it, it would get to the 2nd reboot and say that there was an unexpected error and revert back to 1703. I spent many hours digging on forums trying to find a way to update the recovery partition and validate it. And all signs pointed to a non-usable (but not corrupt) recovery partition post update. My thinking is the CU caused the disconnect with the RP, but there is still a firmware issue with the SSD's that needs to be addressed, as the Fall CU is right around the corner and we don't want to go through this again.

I am sitting nice and tight on 1607 with the Spring CU in the ignore list for now until ASUS comes up with an official fix/response.

Also, if there is need to have a test machine, or to test out a BIOS fix I am willing to use my machine. It is just for games, so not production or used for work or anything like that.

Thanks and I hope this helps.



cl-Albert wrote:
Have not been talking to HQ or Bahz about this and not sure if this will help much, but had the chance to check two RMA GL502VS (6th gen. Intel CPU) units running the latest 302 bios and noticed they both had the Samsung 256Gb M.2 SSDs installed with Windows 10 v1703 as in the screenshot below although it looks like they were clean installs rather than upgrades from the original ASUS image (the units were sent in for RMA this way, and didn't do the Win10 upgrades myself), so it doesn't appear all the drives have this issue if that is really the cause or maybe these customers found a way around it.

Both units also had SMART enabled in the bios as below and booted Win10 v1703 fine.

If anyone wants consider sending back their unit for RMA, curious if installing the latest ASUS Windows 10 image on the unit will work any better to upgrade to Win10 Creators Update, but not sure what will happen at this point.

Anyway, looks like it may take more investigation to figure this out. Thanks.

66725

==========

66726

MacLeod
Level 7
ASUS Corporate Number (California location...you wont ever reach anyone at their actual head office in Taipei, Taiwan): (510) 818-4877
or you can call (510) 739-3777 (this number is located online as well)
There Can Be Only One!

Tompa
Level 7
Managed to install the CU update following BIOS instructions, did not yet re-enable the settings in BIOS to default.

Have noticed that once CU update installed, the HDMI connect does not provide picture when connected to the TV or another monitor. It worked previously... I use the latest NVIDIA update. Does anyone have this problem or know of a possible solution.

EDIT: HDMI issue solved, seems like CU update changed a bit how HDI connection works, you need to enable duplicate screens by using the window key and P.

I must say that it is very unfortunate that ASUS customers and consumers have to find solutions on their own while ASUS is completely silent on the matter and obviously unwilling to contribute to finding the solution. Basically, we are all doing what they should doing themselves...

Card reader is working okay
I re enable the options on BIOS, if I shutdown and turn on is okay
but if I select restart when it turn on, cannot find the windows shows the error BCD, when press ctrl+alt+del, it turn on okay

I'm having troubles with v-sync / g-sync, it is not working anymore
Already turned off game mode, tried turn on and off in the driver, but nothing changes.

Thanks to the info. here I disabled the SMART test in Advanced BIOS setting, then let Windows update, and poof, works like a charm. One would think this would make it fairly easy for Asus to track down at this point. Hopefully they patch the BIOS or whatever needs updating.

Note that after the Win10 1607 update I turned the BIOS setting back on. All seems to work fine.

I hope this isn't off topic but I have a GL502vm with a Samsung 950 Pro m.2 as the boot drive and windows partition. I have tried disabling SMART and turning off secure boot as someone else mentioned, but I am still unable to get the CU installed. This install process finishes and reboots, on reboot I get the blue screen with the option to use recovery tools. Upon restart windows rolls back to 1607. I have tried everything mentioned on this thread so far and no luck. Anyone have any other ideas?

Tompa
Level 7
I re-enabled SMART and it works. However, after updating I've noticed that out of some strange reason my fans (very soon after boot) start to throttle up to 25500 RPM from the usual 1900 RPM. It happens about 50% of the times although there is no need to regulated the heat (no gaming or CPU heavy tasks ongoing), this lowers my CPU temp to ca 35-40 but the fans are spinning like crazy without any need. I do not know what triggers it, but it sometime happens / sometime does not. It can sometimes, not always, be stopped by a random restart of the computer so its quite annoying.

Does anyone have any similar experiences with this or knows of any workaround. Would really not like for my fans to die out within a year and, on the other hand, the the 25500 RPM is also quite loud.

Tompa wrote:
I re-enabled SMART and it works. However, after updating I've noticed that out of some strange reason my fans (very soon after boot) start to throttle up to 25500 RPM from the usual 1900 RPM. It happens about 50% of the times although there is no need to regulated the heat (no gaming or CPU heavy tasks ongoing), this lowers my CPU temp to ca 35-40 but the fans are spinning like crazy without any need. I do not know what triggers it, but it sometime happens / sometime does not. It can sometimes, not always, be stopped by a random restart of the computer so its quite annoying.

Does anyone have any similar experiences with this or knows of any workaround. Would really not like for my fans to die out within a year and, on the other hand, the the 25500 RPM is also quite loud.


I have the exact same problem as you when i updated to CU and re enabled smart bios settings. It got really annoying for me seeing my fans at full speed while pc is idle and staying like that untill i restart the pc.I decided to roll back to the previous windows 1607 and the problem still persists. Any fix or reason this is happening? Does a system reset fix this? Please help anyone just opening steam or any app will kick start my fans to full speed. I don t think it has anything to do with bios settings and i re installed intel dynamic thermal framework and engine mangement no results.

Btkay wrote:
I have the exact same problem as you when i updated to CU and re enabled smart bios settings. It got really annoying for me seeing my fans at full speed while pc is idle and staying like that untill i restart the pc.I decided to roll back to the previous windows 1607 and the problem still persists. Any fix or reason this is happening? Does a system reset fix this? Please help anyone just opening steam or any app will kick start my fans to full speed. I don t think it has anything to do with bios settings and i re installed intel dynamic thermal framework and engine mangement no results.


Just did a system reset and it seems the problem is fixed. It s a shame to see Asus support not fixing the problem themselves always had high hopes for their products but it seems they don t care about after sales and support. Not to mention their battery drain due to low power supply output and the exceptional high temp on full load.

CR7_2011
Level 7
Any updates on this? I still can't install the CU... I don't want to turn things off in the bios just to be able to do it... Surely there's a fix by now... It's been over a month...