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Useful GL502/ GL503/ GL504/ GL531/GL552/ GL553/ GL702/ GL703/ GL704 and other Strix

cl-Albert
US Customer Loyalty Agent

‎05-18-2016 11:35 AM - last edited on ‎03-05-2024 12:23 AM by Community Admin

Feel free to reply directly in those threads if you prefer.

Useful G512/G731/GL502/ GL503/ GL504/ GL531/GL552/ GL553/ GL702/ GL703/ GL704/ GL752 Threads

General



Armoury Crate


Strix G15 AMD advantage Edition


G512



G512LW


G531GT


G712LV


G731


G732


G733


General GL series



GL502VM/GL502VMK


GL502VT


GL502VS


GL503


GL504


GL504GW


GL531 / G531


GL552JX


GL552VW


GL552VX


GL553VD


GL553VE


GL702VM


GL702VS


GL702ZC


GL703


GL703GM


GL704
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16 REPLIES 16

AstraL154
Level 9

‎08-21-2021 04:41 PM

Can you comment on this situation?

https://rog.asus.com/forum/showthread.php?107902-GL-Series-(-more)-display-panels-affected-by-invers...
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cl-Albert
US Customer Loyalty Agent
In response to AstraL154

‎08-27-2021 09:22 AM

AstraL154 wrote:
Can you comment on this situation?

https://rog.asus.com/forum/showthread.php?107902-GL-Series-(-more)-display-panels-affected-by-invers...


Hi,

Not sure if you were interested in getting my feedback, but I only work at the U.S. office rather than HQ, so you may also want to post this issue at the section below to see if it can get the attention of HQ which may have been done already.

https://rog.asus.com/forum/forumdisplay.php?309


Anyway, I'm not very familiar with the issue myself and have not seen it personally or been looking for it since I don't normally take care of the notebook escalation cases in the U.S.

In my opinion what makes this issue tougher to solve is that is is not obvious like a line down the middle of the screen and I don't know that it is something ASUS repair will normally notice or be able to catch unless you show it to them personally and even then I'm not sure if different people will notice the problem more or less than others.

Also, capturing a screenshot to study for faults is not the same as normal usage, so wondering how easily it can be seen in a video or real world usage for different people.

If you have not been working with your local ASUS support on it, this is something to consider since once you have a case number or RMA number, it is something that you can provide as reference for HQ to follow-up on if you can get their attention and better to do this while the notebook is still under warranty .

Don't know how likely this will be, but sometimes you can just work out a resolution with your local ASUS support as well although they may not be able to solve the specific issue on their own without HQ's help who they may contact for help as well.

Feel free to discuss or discuss with more people of course and hope this makes some sense.
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AstraL154
Level 9
In response to cl-Albert

‎09-01-2021 06:51 AM

cl-Albert@ROG wrote:
Hi,

Not sure if you were interested in getting my feedback, but I only work at the U.S. office rather than HQ, so you may also want to post this issue at the section below to see if it can get the attention of HQ which may have been done already.

https://rog.asus.com/forum/forumdisplay.php?309


Anyway, I'm not very familiar with the issue myself and have not seen it personally or been looking for it since I don't normally take care of the notebook escalation cases in the U.S.

In my opinion what makes this issue tougher to solve is that is is not obvious like a line down the middle of the screen and I don't know that it is something ASUS repair will normally notice or be able to catch unless you show it to them personally and even then I'm not sure if different people will notice the problem more or less than others.

Also, capturing a screenshot to study for faults is not the same as normal usage, so wondering how easily it can be seen in a video or real world usage for different people.

If you have not been working with your local ASUS support on it, this is something to consider since once you have a case number or RMA number, it is something that you can provide as reference for HQ to follow-up on if you can get their attention and better to do this while the notebook is still under warranty .

Don't know how likely this will be, but sometimes you can just work out a resolution with your local ASUS support as well although they may not be able to solve the specific issue on their own without HQ's help who they may contact for help as well.

Feel free to discuss or discuss with more people of course and hope this makes some sense.


Thanks, the problem was solved.
https://rog.asus.com/forum/showthread.php?122975-RefreshRateService-not-working

Related Topic:
https://rog.asus.com/forum/showthread.php?107902-GL-Series-(-more)-display-panels-affected-by-invers...
https://rog.asus.com/forum/showthread.php?123428-G512LV-Missin-Panel-Overdrive-option-3ms-in-armoury...

mr_yaya
Level 7
In response to AstraL154

‎03-08-2023 01:13 AM

I Need Folder ASUS ROG STRIX G513RC/G513RW 2022
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cl-Albert
US Customer Loyalty Agent

‎09-03-2021 09:09 AM

We may want to wait for more feedback from other customers to be sure, but thanks for your update and help to solve this issue.
Honestly, I had nothing to do with it, but noticed you identified the problem as related to RefreshRateService , so guessing this may have played a part and maybe big part in getting the solution if it was not realized that these two things were related.

https://rog.asus.com/forum/newreply.php?do=newreply&p=827324

AstraL154 wrote:
All right.
On conventional monitors, this problem is easily solved by disabling overdrive in the monitor menu.
But in our case, we cannot enter the monitor menu.

In the program ASUS Armory Crate, by default, there is no overdrive mode switch. To appear, you need to install a separate program RefreshRateService.

After installing RefreshRateService, the button for enabling / disabling overdrive appears in ASUS Armory Crate menu, and the overdrive is disabled, and the inverse ghosting / overshot disappears.

But after a reboot, the overdrive turns on again and no longer responds to the overdrive on / off button.

Summarize.
The problem is not with laptop screens, but with software.
ASUS company needs to fix the RefreshRateService program, but for some reason the asus does not.

I wrote to asus tech support 1 month ago, but there was no response.
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AstraL154
Level 9
In response to cl-Albert

‎10-12-2022 02:04 AM

cl-Albert@ROG wrote:
We may want to wait for more feedback from other customers to be sure, but thanks for your update and help to solve this issue.
Honestly, I had nothing to do with it, but noticed you identified the problem as related to RefreshRateService , so guessing this may have played a part and maybe big part in getting the solution if it was not realized that these two things were related.


Hello, can any responsible person comment on the following post?
Thanks
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Harry072
Level 7

‎07-10-2023 07:23 AM

I wanted to ask if anyone can tell me what thickness of Thermal pads and what W/mK can I get to replace the old ones? ( on the Motherboard of this model of Asus Rog Strix G712LV laptop from the year 2020. )

I need to replace them since few were dry and  I used some replacements but I think those are to thick and it still is heating up + bottlenecks. 

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