USB Error code 43 with G835LX-SA008W

[Mangrai]

Hello everyone,

some weeks ago the USB ports at the right hand side of my G835LX laptop stopped working with USB devices.

The Logitech G Pro mouse receiver is not recognized by Windows 11 and fails with error code 43.
It started when I switched the USB port of the mouse receiver to plugin my Wacom tablet by cable.

Moreover, neither the receiver of a Rapoo wireless keyboard is recognized (no error raised at all) nor my Wacom tablet (also no error displayed).

All devices are working as expected using the left-hand side USB port or other (older) Asus laptops. Note: USB 3 HDDs/SSDs work fine using the right-hand side ports.

However, the device receivers work using a quite old USB 2 Hama Hub plugged into any of the right-hand side USB ports.

I tried the following to fix this issue but it did not helped:
- uninstall all USB Root Hub and extensible host controllers using the device manager. (Reinstalled by Windows)
- uninstall/reinstall Logitech drivers/G Hub software
- update BIOS to version 327

What I have not tried so far (and I hope to avoid) is: Reinstalling Windows 11.

Has someone an idea how I can fix the USB issues?

If you need more information let me know!

My laptop:
Rog Strix Scar 18 G835LX-SA008W
Intel Ultra 9 275HX
Nvidia Geforce RTX 5090 Laptop GPU
64 GB RAM
2 TB SSD

Windows 11 Version 24H2 (Build 26100.6584)
BIOS-Version 327

Edit: Content of Windows' event log

Spoiler

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

  <EventID>411</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x4000000000000000</Keywords>

  <TimeCreated SystemTime="2025-10-10T14:10:17.8766977Z" />

  <EventRecordID>1992</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="12620" />

  <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

  <Computer>G835</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="DeviceInstanceId">USB\VID_0000&PID_0002\5&722fd05&0&6</Data>

  <Data Name="DriverName">usb.inf</Data>

  <Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>

  <Data Name="ServiceName" />

  <Data Name="LowerFilters" />

  <Data Name="UpperFilters" />

  <Data Name="Problem">0x2b</Data>

  <Data Name="Status">0x0</Data>

  </EventData>

  </Event>