Urgent help - Strix 18" (2023) BOTH USB Type C Ports stopped working / ACPI UCM-UCSI Issue

[chalkgsy]

I've seen a couple of threads on here about this but need some urgent help as both of my USB C ports have died completely now.  The front one went about a week ago and today the rear one, which I believe is the faster one which I've been using to edit film off some samsung T7 drives. Now I'm screwed.

I've attached a screen shot of the various 'yellow triangles' on root ports and the UCM one. 

The various things suggested such as, uninstall them, disconnect and depower, hold power button for 40 seconds and restart haven't worked.

The T7 drive has a small LED that comes on when there's power and that was working until today, now when connected to the the rear USB-C there is no power LED. I'm trying to find out if this is a hardware failure or software before having to get someone to rip the laptop apart. 

The UCM device says

"Windows has stopped this device because it has reported problems. (Code 43)

UCSI PPM failed UCSI command. Please contact UCSI device or system manufacturer to investigate. (Command:SetNotificationEnable Status:0xc0000001)"

Any help out there?

[M0NG0]

Your USB port could have stopped working for any of the following reasons:

• Disabled device
• Outdated, corrupt, or incompatible driver
• The USB Selective Suspend feature is enabled.
• Faulty USB peripheral
• Dirt and dust in the USB port.
• The USB port is damaged.

[chalkgsy]

Thanks for the reply. 

So far I've installed/uninstalled and reinstalled the drivers multiple times and they are all up to date as far as I can tell. tried the 40 second power button hold technique and also reinstalled windows update repair version to no avail. Do you have more info on the The "USB Selective Suspend feature is enabled" and "Disabled device" thing?  I've managed to get a USB 3 hub and converters so the drives/leads work fine. It's for sure the ports I'm just trying to figure out if its hardware or software related.  Weird how the front one went first and a week later the second one as I've read here people have had similar issues.........

[M0NG0]

The USB Selective Suspend feature power plan setting may be the issue so try.

Command prompt as Admin to diasable

(On battery: Enabled) - Default
powercfg /SETDCVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 1

(On battery: Disabled)
powercfg /SETDCVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0

(Plugged in: Enabled) - Default
powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 1

(Plugged in: Disabled)
powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0

You can Unlock all the ADVANCED Power plan settings (Thanks ASUS) by running this in Powershell as ADMIN

(gci 'HKLM:\SYSTEM\CurrentControlSet\Control\Power\PowerSettings' -Recurse).Name -notmatch '\bDefaultPowerSchemeValues|(\\[0-9]|\b255)$' | % {sp $_.Replace('HKEY_LOCAL_MACHINE','HKLM:') -Name 'Attributes' -Value 2 -Force}