Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Thunderbolt Port not working

rtrainer
Level 8

‎02-25-2025 05:18 PM

I have a new ROG G18 G814JIR. Everything works great except the Thunderbolt port. I have an Anker Thunderbolt 4 Hub (778). Currently there is a DP monitor, and a USB drive plugged into the hub. None of which come online when I plug the hub into the TB port on my laptop. All software is up to date.

0 Kudos
135 Views
1 REPLY 1

CyberZen
Level 9

‎03-17-2025 08:45 AM

  • To troubleshoot the Thunderbolt port on your ROG G18 G814JIR with the Anker Thunderbolt 4 Hub:
  • Check Connections: Ensure the hub is securely connected and powered on.
  • Test Cables: Try a different Thunderbolt cable and test the hub with another device.
  • Update Drivers: Make sure all Thunderbolt and USB drivers are up to date.
  • Monitor Settings: Verify the external monitor is set to the correct input and check display settings.
  • Reset Thunderbolt Settings: Reset Thunderbolt settings in BIOS/UEFI to default.
  • Consult Support: If issues persist, check Anker support resources or contact ASUS support for help.

 

0 Kudos