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the html and usbc ports on the rog strix 16 (2024) won't connect to my external monitor

65646
Level 7

I have a cable with a typec-html interface, and a html-html cable, I have tried three times, the computer makes a connection sound, but the monitor and the computer can't actually detect the presence of the connection, and I have tried everything on the internet, such as pressing the power button for 20 or 40 seconds, but everything seems to be to no avail, can anyone help me?

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