Have a bit of a pickle: bought my G614JU 3 days ago and can't get my digital Number Pad to show up in the Touch Pad.
This was a feature that was marketed on the Asus official website, confirmed by 2 separate Asus support guys.
Tried everything (uninstall-reinstall drivers, format & reinstall Windows 11 Pro, the FAQ from the Asus support about touchpad issues) nothing works! 😞
Beginning to suspect something fishy is going on here...
Has someone else experienced issues with their digital Number Pad from their Strix G series?
Solved! Go to Solution.
I have the solution! I'd contacted Asus and micro center where I purchased the same machine and was upset to find both places told me the G614JI did not have the numb pad. Unwilling to accept this with "NUMLK" WRITTEN ON THE TRACK PAD!! I continued to try and track down a solution AND IT WORKED!
1- Control Panel > Hardware and Sound > Power Options > System Settings - Define power buttons and turn on password protection - UNCHECK "Turn on fast Startup" (I dont know if this did anything but it's the first thing I did)
2- In Armoury Crate - turn on "Num Lock Key" - if the numb pad does not work immediately, you'll notice the icon in Armoury Crate doesn't stay lit. This led me to sreach "how to apply Armoury Crate Settings" and to understand it was an install/startup issue.
3- Download and EXTRACT ALL the "Armoury_Crate_Uninstall_Tool" - RUN the extracted Application
4-Once Armoury Crate has been cleanly Uninstalled - Install the "Armoury_Crate_Full_Installation_Package". (Do Not Install the Lite 2G Version!!!) - Extract All - RUN the application.
5- Log Back in to Armoury Crate - click the "Num Lock Key" Icon - Tap "NUMLK" on the track pad
6- TA - F'N - DA!!! USE YOUR NUMB PAD!!