cancel
Showing results for 
Search instead for 
Did you mean: 

Strix G15 AMD advantage Edition- Bluetooth disappears after laptop awakens from sleep

sherwinmdev
Level 7
i have the G513QY amd advantage edition. the bluetooth hardware disappears sometimes when i wake the laptop up from sleep. device manager doesn't pick it up either.

restarting solves the problem. just a pain when i'm at home and using a bluetooth keyboard. any one else have this issue or is asus aware? how do i report this?
730 Views
2 REPLIES 2

hekkador
Level 7
sherwinmdev wrote:
i have the G513QY amd advantage edition. the bluetooth hardware disappears sometimes when i wake the laptop up from sleep. device manager doesn't pick it up either.

restarting solves the problem. just a pain when i'm at home and using a bluetooth keyboard. any one else have this issue or is asus aware? how do i report this?


Hi! Try uncheck power save option for BT and Wifi in device manager. If not helps look Windows Event Viewer -> Windows Logs-> System. Try to find message with network maybe wifi module is falls off. Try to replace drivers - if not helps - replace module.

89309
89310

I had this identical issue until recently - make sure your drivers are up to date. A recent update for bluetooth fixed the issue for me. The "MediaTek Bluetooth Driver" version I'm running is V1.3.13.117.