cancel
Showing results for 
Search instead for 
Did you mean: 

Should ASUS apologize? Provide something other than just what I can claim?

joyfulPo
Level 8
September 10, 2012 - Picked up a new ASUS G75VW 17.3" Full HD for 1938,6 USD
Black dead pixels in the middle of the screen - was delivered back 9/12.

September 12, 2012 - Picked up a second new ASUS G75VW 17.3" Full HD for 1938,6 USD
White dead pixel but my girlfriend thought it was minor so it wasn't delivered back.
But later on, we noticed when you had the screen brightness below 100%, you would see waves moving rapidly from top to below 24\7 and there is the horizontal black thin lines across specific type of colors.

September 12, 2012 - Picked up a third new ASUS G75VW 17.3" Full HD for 1938,6 USD
Black\white\green dead pixels - was delivered back 9/16.

September 17, 2012 - Picked up the fourth new ASUS G75VW 17.3" Full HD for 1938,6 USD
Had the same errors as the second purchase plus horizontal black thin lines across specific type of colors - was delivered back 9/18.

September 21, 2012 - Picked up the fifth new ASUS G75VW 17.3" Full HD from a different store and a more expensive model.
This is the one I have now with the same errors as verticle waves moving rapidly below 100% brightness and horizontal black thin lines across specific type of colors.



At this point I was so sick of the driving back and forward to the store outside of my city and was also out of money as all of my purchases would take up to 12 days before they was returned to my bank account.

And the event was in a few days.

And this is my purchase list from the first store where I purchased 4 of my G75VW and my 5th was from a different store.

So the plan was in the beginning to buy two gaming machines for me and my girlfriend before a specific date of an event. And I decided to buy a ASUS product after a tip from a friend.

As the current state of my overall experience, I regret that decision.
ASUS has done nothing but to offer what I can claim as it's my right to have a working product but that doesn't erase all the bad experience I have gone thru.

I've been in touch with ASUS on the phone and they offer no sympathy or explanation, other than to ask me to send them my laptop.

Now if this was the case of 1 purchase, fine. No big deal.
But this is a case of 5 purchases in 1 week.

That's it.. I guess some of you want to just tell me to shut up and send it RMA both of my G75VW and sure, that's all fair and square.

But my point is this WHOLE COMPLETE experience have been most horrific purchase experience I had with any kind of product THIS expensive and I don't really think I will be buying a ASUS product again as they honestly seem not to care how your experience are when buying such expensive product.




When you buy a new fridge, new Plasma TV, washing machine or whatever - you don't want to send it to repair after few weeks.

But in my case, I should had sent in 5 brand new ASUS G75VW for repair if I needed 5.
That make me sick in my stomic just thinking about.
12,691 Views
17 REPLIES 17

chrsplmr
Level 18
I AM sorry, but then, I don't have the authority to apologize for Asus ..
.. No One here will tell you to shut up .. we understand your frustration.

That said. ~shrug~ Most are almost BulletProof, That batch I'm guess'n .. who knows .. the 'rush' to meet
the demand .. QC suffered .. but All is not lost.
The deal is 'free from defects' .. so yep, take it back or RMA.

We will never get 'time' back .. And it 'may' be that at the least you are owed an apology ..
but Please, don't hold your breath waiting for it .. 'they' move only forward.

Where are you ?? (Country?) PM(PrivateMessege) cl_scott, Maybe he can get this on an 'express track' or
some such thing ......... Best of Luck .. Play the Lotto, you are due a Win.

And YES, I get the taste of 'puck' in my mouth from this also ..
I can hear the moans and dittos, it's almost deafening .. c.

joyfulPo
Level 8
Thanks chrsplmr.
I'm from Norway by the way and I get the feeling most people here are from USA, perhaps..

But yes, it accumulates some frustration, all of this.
ASUS Support told me that it would take from 2 weeks to unknown time dependent if they had the hardware needed and etc.

But is it so strange that I hesitate to send it at once when I can be without a laptop for several weeks to possibly months 😐

So, yeah..

cl-scott
Level 12
Hate to split hairs here, but Asus doesn't sell directly, so it sounds like at least some of your complaints would be more appropriately leveled at the retailer. It was their policies that created the delay in the money being refunded to you, or not just offering to swap the units out without any additional money changing hands. I'm not an expert on Norwegian or EU law when it comes to this sort of thing, but assuming the broad strokes are similar to the US, it is curious.

It is rather odd that one person, or even one seller, would apparently have so many defective units. I half wonder if there wasn't something somewhat shady going on with that retailer, especially given their return policy of holding onto your money for almost 2 weeks, but we'll probably never know. Either way, we don't really have any control over how any individual reseller conducts their business. Moving along... When you use statistical sampling for QA, which is the only economically viable method anyone has come up with in all the time we've been engaged in mass industry worldwide, it's going to happen bad units slip through. Anyone who manages to come up with a better method of doing QA on thousands of units at a time, without raising the cost or delaying the outgoing shipment of units, will probably be able to make more money than they could ever spend in several lifetimes giving presentations to companies around the world.

There is, however, another way of looking at this. In order for one person to win a lottery, there has to be a large number of people who did not win. So, you could look at this situation as you having "won" a lottery, only it's not exactly a lottery you want to win. You are the one person out of some large number to have an impressive set of problems. However, because you were the winner of this lottery, all the other people who bought a G75 and are enjoying a problem free experience... I'm sure they would thank you if they knew.

cl-scott wrote:
Hate to split hairs here, but Asus doesn't sell directly, so it sounds like at least some of your complaints would be more appropriately leveled at the retailer. It was their policies that created the delay in the money being refunded to you, or not just offering to swap the units out without any additional money changing hands. I'm not an expert on Norwegian or EU law when it comes to this sort of thing, but assuming the broad strokes are similar to the US, it is curious.

It is rather odd that one person, or even one seller, would apparently have so many defective units. I half wonder if there wasn't something somewhat shady going on with that retailer, especially given their return policy of holding onto your money for almost 2 weeks, but we'll probably never know. Either way, we don't really have any control over how any individual reseller conducts their business. Moving along... When you use statistical sampling for QA, which is the only economically viable method anyone has come up with in all the time we've been engaged in mass industry worldwide, it's going to happen bad units slip through. Anyone who manages to come up with a better method of doing QA on thousands of units at a time, without raising the cost or delaying the outgoing shipment of units, will probably be able to make more money than they could ever spend in several lifetimes giving presentations to companies around the world.

There is, however, another way of looking at this. In order for one person to win a lottery, there has to be a large number of people who did not win. So, you could look at this situation as you having "won" a lottery, only it's not exactly a lottery you want to win. You are the one person out of some large number to have an impressive set of problems. However, because you were the winner of this lottery, all the other people who bought a G75 and are enjoying a problem free experience... I'm sure they would thank you if they knew.


Hah not gonna lie that lottery bit...cracks me up. @JoyfulPo Hopefully ASUS has better quality control than that. That being said, they've yet to affirm that the screen issues exist and I have dead pixels too, I've just decided that a few dead pixels aren't the end of the world, I'll just buy MSI next time since ASUS can't be trusted to deliver consistently.
G75VW-BBK5 Windows 8 Pro 1TB HDD, 180GB Corsair Force GT Sata3 SSD, 16GB DDR3, GeForce GTX 660M, Intel i-7 3610-QM 2.3Ghz Turboboost to 3.3Ghz

joyfulPo
Level 8
But if I send my G75VW to RMA, is it 100% that I will get a problem free working G75VW in return?

ASUS Support told me that I could remove my harddrive if I wanted before shipping it to them but than I wonder, how will they look at the screen and if everything is working?

joyfulPo wrote:
But if I send my G75VW to RMA, is it 100% that I will get a problem free working G75VW in return?

ASUS Support told me that I could remove my harddrive if I wanted before shipping it to them but than I wonder, how will they look at the screen and if everything is working?


I lack any precognition abilities, but what I can tell you is that it is a 100% guarantee that the problems will not just magically fix themselves, so your only real hope of getting them resolved is to send it in for repair.

Skull6
Level 10
@JoyfulPo I feel confident in assuming that ASUS Support has a few "extra" hard drives, that already have the operating system & current drivers installed, just laying around that they could use in your laptop to test your display.

Otherwise, you may wish to consider making copies of all your personal files that are currently on your hard drive, & just RMA your unit with your hard drive still installed.
"If it moves, salute it. If it doesn't move, pick it up. & if you can't pick it up...paint it RED & BLACK !!"
G75VW-BBK5 {stock}

............ Macrium Reflect ..................Full G55VW/G75VW model list!

Redking117
Level 7
Was the laptop you were buying LED or LCD? I'd say that may be a factor.

I've recently noticed my LCD start doing the flickering/wavey thing at low light levels.

joyfulPo
Level 8
I am somewhat curious about one thing.

Can the waves that move rapidly down on the screen constantly when brightness is below 100% be a error that has something to do with the refresh rate on the screen?