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Should ASUS apologize? Provide something other than just what I can claim?

joyfulPo
Level 8
September 10, 2012 - Picked up a new ASUS G75VW 17.3" Full HD for 1938,6 USD
Black dead pixels in the middle of the screen - was delivered back 9/12.

September 12, 2012 - Picked up a second new ASUS G75VW 17.3" Full HD for 1938,6 USD
White dead pixel but my girlfriend thought it was minor so it wasn't delivered back.
But later on, we noticed when you had the screen brightness below 100%, you would see waves moving rapidly from top to below 24\7 and there is the horizontal black thin lines across specific type of colors.

September 12, 2012 - Picked up a third new ASUS G75VW 17.3" Full HD for 1938,6 USD
Black\white\green dead pixels - was delivered back 9/16.

September 17, 2012 - Picked up the fourth new ASUS G75VW 17.3" Full HD for 1938,6 USD
Had the same errors as the second purchase plus horizontal black thin lines across specific type of colors - was delivered back 9/18.

September 21, 2012 - Picked up the fifth new ASUS G75VW 17.3" Full HD from a different store and a more expensive model.
This is the one I have now with the same errors as verticle waves moving rapidly below 100% brightness and horizontal black thin lines across specific type of colors.



At this point I was so sick of the driving back and forward to the store outside of my city and was also out of money as all of my purchases would take up to 12 days before they was returned to my bank account.

And the event was in a few days.

And this is my purchase list from the first store where I purchased 4 of my G75VW and my 5th was from a different store.

So the plan was in the beginning to buy two gaming machines for me and my girlfriend before a specific date of an event. And I decided to buy a ASUS product after a tip from a friend.

As the current state of my overall experience, I regret that decision.
ASUS has done nothing but to offer what I can claim as it's my right to have a working product but that doesn't erase all the bad experience I have gone thru.

I've been in touch with ASUS on the phone and they offer no sympathy or explanation, other than to ask me to send them my laptop.

Now if this was the case of 1 purchase, fine. No big deal.
But this is a case of 5 purchases in 1 week.

That's it.. I guess some of you want to just tell me to shut up and send it RMA both of my G75VW and sure, that's all fair and square.

But my point is this WHOLE COMPLETE experience have been most horrific purchase experience I had with any kind of product THIS expensive and I don't really think I will be buying a ASUS product again as they honestly seem not to care how your experience are when buying such expensive product.




When you buy a new fridge, new Plasma TV, washing machine or whatever - you don't want to send it to repair after few weeks.

But in my case, I should had sent in 5 brand new ASUS G75VW for repair if I needed 5.
That make me sick in my stomic just thinking about.
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17 REPLIES 17

joyfulPo wrote:
I am somewhat curious about one thing.

Can the waves that move rapidly down on the screen constantly when brightness is below 100% be a error that has something to do with the refresh rate on the screen?


I'd defer to the technician actually working on the unit when/if you send it in, but it sounds to me like an issue with the inverter.

cl-scott wrote:
I'd defer to the technician actually working on the unit when/if you send it in, but it sounds to me like an issue with the inverter.

Oh, okey.
I'm going to send it in before the warranty is over, just need to find the right moment to be without a laptop for so long.

rewben
Level 13
@joyfulPo, from your descriptions, it's clear that the seller didn't treat you fairly 😕

off topic but imo, QA at manufacturing level will not help in this kind of issues, because the actual problems are not in that part of the whole process. it involves more that (i.e. this is a collective effort, involving various parties from factory, logistic, retailers, up to the end user, plus the after-sales warranty/supports), and manufacturers have no/little control over most parts of that big picture.

madnj
Level 9
Honestly, from what I've read here, I think the "problems" you mention with all of the laptops after the ones with the dead pixels weren't necessarily defective, but just the way it is with the G75 display when combined with the NVidia drivers.

I have the same faint horizontal black lines on certain games/images that have dark colors, and my understanding is that's a widespread report that many people have made. It may be an issue with the panels that are being used for the G75, an issue with the Nvidia drivers, or some combination of both.

Does it bother me personally? I notice it, but only at very specific shades of color and not on blacks, so I personally can live with it just fine. Most of the time I don't even notice it, and when I do, it certainly doesn't degrade my appreciation for the system I have. This issue also does not happen when outputting over HDMI to another device/panel which leads me to believe it's with the panel in some way, but consistent across all panels so not something that will be remedied by getting a new/different system from ASUS or complaining about it.

I think some people have considered going out and buying a different panel altogether and installing it themselves and that's likely a potential fix, but I personally can live with it as is. It really has not hampered my enjoyment or appreciation for the power/performance of this system and I don't think it reflects on ASUS at all. They went about building a laptop and chose a specific display panel for their build. They paired it with a decent motherboard, GPU, CPU, RAM, etc, and expected it to work - which it does. If the defect is consistent across all of these panels, it's a panel problem (which is not made by ASUS), and therefore not something for which I feel they should be held accountable.

Would I appreciate if ASUS pushed this with their panel provider and identified a systemic panel problem across the line and offered panel replacement? Sure, but I'd want them to ship me the panel so I could do it myself to not be without my system for any period of time.

I can certainly understand the frustration after going through so many laptops, and I'd have the same issue with dead/stuck pixels, but the complaints about the horizontal lines I think is just something us G75 owners generally come to accept. As I said, in my normal usage I very rarely notice it which might just say more about my eyesight than anything, but hey, I am still very happy with my decision to get the G75.

madnj wrote:
Honestly, from what I've read here, I think the "problems" you mention with all of the laptops after the ones with the dead pixels weren't necessarily defective, but just the way it is with the G75 display when combined with the NVidia drivers.

I have the same faint horizontal black lines on certain games/images that have dark colors, and my understanding is that's a widespread report that many people have made. It may be an issue with the panels that are being used for the G75, an issue with the Nvidia drivers, or some combination of both.

Does it bother me personally? I notice it, but only at very specific shades of color and not on blacks, so I personally can live with it just fine. Most of the time I don't even notice it, and when I do, it certainly doesn't degrade my appreciation for the system I have. This issue also does not happen when outputting over HDMI to another device/panel which leads me to believe it's with the panel in some way, but consistent across all panels so not something that will be remedied by getting a new/different system from ASUS or complaining about it.

I think some people have considered going out and buying a different panel altogether and installing it themselves and that's likely a potential fix, but I personally can live with it as is. It really has not hampered my enjoyment or appreciation for the power/performance of this system and I don't think it reflects on ASUS at all. They went about building a laptop and chose a specific display panel for their build. They paired it with a decent motherboard, GPU, CPU, RAM, etc, and expected it to work - which it does. If the defect is consistent across all of these panels, it's a panel problem (which is not made by ASUS), and therefore not something for which I feel they should be held accountable.

Would I appreciate if ASUS pushed this with their panel provider and identified a systemic panel problem across the line and offered panel replacement? Sure, but I'd want them to ship me the panel so I could do it myself to not be without my system for any period of time.

I can certainly understand the frustration after going through so many laptops, and I'd have the same issue with dead/stuck pixels, but the complaints about the horizontal lines I think is just something us G75 owners generally come to accept. As I said, in my normal usage I very rarely notice it which might just say more about my eyesight than anything, but hey, I am still very happy with my decision to get the G75.


If only there was a fix I could do myself with the waves that show up under 100% brightness on the screen that moves rapidly down like, waves, yes.

Hm. Nobody has that?

No, to this day I am finding new problems with the G75 units in terms of the screen on both ROG forums and Notebook Review Forums. From flickering (most common), dimming on the bottom 1/4 of the screen, to entire blocks displaying nothing.

I myself have encountered a really odd screen problem for my G75VW-DS72 that no one else seems to have. My screen flickers every 40 seconds or so when I'm playing Faster Than Light on Battery mode. Running regular applications/other games does not cause this problem to occur. Updating graphic drivers and uninstalling Power4Gear also does nothing.

It's not crucial, but it's a minor annoyance mostly due to the fact that I have no idea what the hell is causing it.

kuudou wrote:
No, to this day I am finding new problems with the G75 units in terms of the screen on both ROG forums and Notebook Review Forums. From flickering (most common), dimming on the bottom 1/4 of the screen, to entire blocks displaying nothing.

I myself have encountered a really odd screen problem for my G75VW-DS72 that no one else seems to have. My screen flickers every 40 seconds or so when I'm playing Faster Than Light on Battery mode. Running regular applications/other games does not cause this problem to occur. Updating graphic drivers and uninstalling Power4Gear also does nothing.

It's not crucial, but it's a minor annoyance mostly due to the fact that I have no idea what the hell is causing it.


Just plug it in dude
G75VW-BBK5 Windows 8 Pro 1TB HDD, 180GB Corsair Force GT Sata3 SSD, 16GB DDR3, GeForce GTX 660M, Intel i-7 3610-QM 2.3Ghz Turboboost to 3.3Ghz

rewben
Level 13
er.. that's an anomaly. i guess most display panel issues found in this forum are not as extreme as yours.