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Several problems with G834JYR

Vortelf
Level 7

 

Hello,
I have 3-4 problems in total and I suspect all of them are cause by Windows 11 itself.

First one, the most annoying of them all, is that the keyboard randomly stops working. The backlight is fine, but no input is being registered. A restart is needed to fix this.

When attached, an extended keyboard is working fine while the build-in one does not register any input. Searching for device changes in Device Manager does nothing. Switching power profiles and detaching/reattaching the power also does nothing.

Second one is, the laptop wakes by itself constantly though the day. I disabled the attached mouse ability to wake the laptop from Device Manager but it still continued to wake. I detached the mouse so there are no attache peripherals to the laptop but it still continued to wake up by itself.

Third one is related to waking up from sleep. I have programs like Phone Link and Nvidia Settings running in the background and I can see them in the tray area but sometimes when waking from sleep they disappear from there and can't be launched again. The only solution so far is, again, restarting the laptop.

The last one, probably the easiest to solve - the laptop's RGB keeps blinking at night when the laptop is asleep and it's lighting up the whole room with it's animations.

BIOS Version 318 (but problems are present from 317 too)
Edition Windows 11 Pro
Version 23H2
OS build 22631.4391

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2 REPLIES 2

Valour59
Level 10

I strongly recommend disabling Modern Standby (a new form of sleep), it is still really buggy sometimes.

Follow this guide and you'll get the traditional Sleep and and Hibernate (if you want) back, with a good chance of fixing these sleep related issues. You can always turn it back on if it doesn't help.

For the RGB during sleep issue you can turn it off in Armory Crate or G-Helper

Valour59_0-1730812851426.png

Valour59_1-1730812859522.pngValour59_2-1730812944869.png

 

 

I actually have those backlights turned off in G-helper but it still lights up. I assume is because of waking up. I'll check if S3 sleep helps.

Thanks for the suggestions.