Today I learned that my technical support reference regarding this issue hadn't been acted upon with regard to it been escalated to the software development team looking into this issue. I was given a new reference number when I rang today and told that I would have to make another submission to escalate this to the complaints department for them to forward it to the specific department that deals with this and other issues that apparently the support department we have been communicating with don't or can't deal with!
So this means that nothing is being done in my case and I'm just sitting here waiting until I get a reply stating what happens next. I was previously promised that somebody would look into this issue but it seems that was misdirection or incompetence from the previous support operative. We have a limited time before we can get replacements or refunds on this guy is so we need to step up and make sure someone takes ownership of this issue and looks into having these drivers updated.
Microsoft's Windows 10 update on the 11th Sunday proved that it is a driver issue rather than a hardware issue as has been previously stated (by user H2O King89 ) there was a temporary fix with that Microsoft update. Today's support technician did admit that obviously there drivers were only operable upto the windows 10 anniversary update so it may be that they are working on updating all their drivers but we need to keep the pressure up and we need to have that confirmed so I need your help in using the preferred method of making a complaint (rather than just being promised by the support operative it's been looked into) that I was told was the only way to escalate this issue by today's technician.
I was provided with a email link to this web page to make the complaint (
https://goo.gl/uXRmLh) but I suppose if you speak to them directly they will give you the same page and it would be useful for you to have to have a new reference number with a conversation saying that you want to escalated to a complaint.
So here's hoping we get some movement on this before Christmas shuts things down at the customer support department and I for one will be chasing them on a daily basis now and I really appreciate if you would do the same to.
