ROG STRIX G713PV FREEZES OR REEBOT RANDOMLY

[FVJ92]

Hello,

I bought this brand-new PC a few months ago, and I've been experiencing an issue where it randomly freezes or reboots. This usually happens while I'm gaming, but it also occurs during regular tasks. I've tried updating all the drivers, Windows 10, uninstalling Armoury Crate, and using G Helper, but nothing seems to work.

I'm currently using the latest BIOS version 329.

If anyone knows how to solve this problem, I would really appreciate your help.

[TitaniumNX]

I've owned the G713PV for just over a year. It's been pretty stable with no major issues until recently. 3 days ago, the machine started just freezing in Windows 11 and rebooting randomly.  The machine is on bios 329. The reboots have grown so aggressive that they freeze the logo animation sometimes, or the machine requires a power off and on just to restore. I have two NVMEs and 32GB of RAM 4800MT. I do not install Asus software and use G-helper. No matter the profile I use, silent, performance ect.. I face the same issue. It can happen on the desktop while idle, while browsing, or doing anything else. I can open tons of applications at the sometime and it works and its quick then out of the blue BAM, it fails.

Things i've tried:

- Different power outlet connected directly into the wall.

- Connected through a high quality UPS

- Reinstalled Windows 11 from scratch (happened right after Windows loaded, no drivers or anything it just rebooted)

- Updated the bios with 329 again

- Cleared the EC by holding the power button for 40 seconds.

- Reseated the RAM and NVMEs

- Disabled USB power saving on all hubs

- Tried many, many different drivers

- Removed all USB devices attached to the PC

- Disabled IGPU, and tried just Nvidia GPU

- Disabled Nvidia GPU and stayed on IGPU

- Disabled Wifi adapter

- Tried REG solution provided on this forum (no help)

- Ran through Memtest, no issues. Ran the Windows memory tester as well, no issues.

- Ran diskchks and deep scans on the NVME drives

- Ran MyAsus diagnostics, all returns normal.

I've noticed that when using performance profiles, it tends to do it less, but it leads me to believe that it may be a power issue not getting enough voltage. The motherboard seems to be the cause

The weird part is, the issue comes and goes. It can get to the point, it reboots 2-3-4 times in a short period of time, other times it can stay stable for an hour or two.  Might just be a fluke but I seem to remember starting to get the issue just after running the hotfix for the keyboard RGB on Asus website for this model. Seems like shortly after, the issues started 😐

Of course, my warranty expired 20 days ago, I called Asus and opened an RMA anyways to send the machine in. At this point, I do not trust it anymore. Shame with all the Asus issues going on in the last 3-4 months with other products that this just leaves a bad taste in my mouth. Right now its just a very expensive paper weight that more and more people seem to be having from I can find on the Internet.

[TitaniumNX]

Just an update to my situation, So I managed to get an RMA setup however I decided to take the laptop apart first since I have no warranty anyways. I replaced both my NVMEs with two Crucial T500s. Validated the all the connections, ribbons were properly plugged. Reseated again the RAM but rotated them spots. Put everything back together and did a EC reset holding the power button for 40s. Loaded Windows 11 again and loaded G-helper. Killed all the Asus services and since then, now it hasn't crashed, or rebooted. I'm at a lost what the issue is/was. So far its been a few days and its been stable. Running on default profile, no overclocking, or performance modes.  I ran though, many, many tests with my other two NVMEs and they all passed their checks so I'm really at a lost of words on what the issue was. Will continue to leave my RMA request open for now just incase so far much better. No more freezing at the Asus logo either or freezing when rebooting the system.

[andyru]

I have a ROG, which was essentially doing the same thing. It would mostly freeze more than anything, but would occasionally reboot as well. 

I had a guy I know take a good look at it. He did a huge amount of different things. But eventually we had to send it away. It came with a 2 year warranty from the place I purchased it from. But I live in NZ, and we have something called the Consumer Guarantees Act (CGA). Which essentially says that something should last a decent amount of time (depending on what it is, and the quality of it). 

In this case, I paid $4200 NZD for it (roughly $2500 USD), and expected it would last. Asus added a third year to the warranty, to cover the CGA. My laptop started having issues around 2.5 years. But I thought I had a work around, which worked for close to 12 months, but then it started happening again. And with a lot more regularity.

When we sent it away, it was determined that it was the motherboard. Because it was more than 3 years old, the shop wouldn't cover it. We hassled Asus long enough that they finally agreed to repair it under special CGA. If not, it was going to cost over $3k NZD to repair, which I was not willing to spend, considering I don't know how much longer it would last. So thankfully, it has been repaired by Asus NZ. But it took quite a lot of hassling them.

TBH, I am highly unimpressed with the quality of these machines, given how much I have read lately. If I had known then, what I know now, I would never have purchased an Asus. If not for this issue, it has worked very well, and is very quick. But I would rather something a little slower, but is reliable, than fast, but dies quickly.