The laptop freezes when not in use or under light load. It started around the end of October or beginning of November. I tried installing a known-good official build of Windows 11, different drivers from the official Asus website. Nothing helps. Falling asleep and turning off the screen is turned off. The laptop has never been used for mining, mainly for work and occasionally for games. I discovered a peculiarity: if you turn on the game, it does not freeze, even if the game is in the background. As soon as there is no game, the desktop is just turned on, the laptop freezes. There are no errors in the operating system, only a critical error after you have to turn off the power and restart after freezing.
There were suspicions that the reason for the freezes was the resource output of the thermal interfaces. When replacing the thermal interface on the processor after opening the cooling system for the first time, it was discovered that the silicone barrier was destroyed and liquid metal was leaking onto the processor capacitors. The liquid metal was carefully cleaned.
The thermal interface has been replaced with liquid thermal pads and thermal paste with phase change, no overheating, heating is normal. This did not help and the laptop continues to freeze without load. The temperatures became even better (colder) than with liquid metal.
Dear Asus, this problem is gaining momentum, more and more users are faced with this problem for which there is no solution. What should we do? Is it possible to test something else? I have over 20 years of experience using computers.
