12-22-2024 12:20 PM
Hello everyone, I encounter a problem with my ROG Strix G16, every time I boot my laptop it always appear with half of the RAM, I have 16gb ram in 2 8gb sticks.I already tried swapping the sticks but still the problem persists. Also when I tried to restart, it will be stuck in black screen, the ROG logo wont appear thus forcing me to hold the power button to force shut down. But after booting it back it will show full 16gb of RAM.
12-23-2024 01:30 AM
Hello. Since you say that you tried swapping memory strips. This means that there are serious options such as poor soldering of the connector or damage to the memory controller, which is located in the processor. In any case, the first thing you should do is contact a service center where they can accurately determine where the problem is. It is very unlikely that this is related to the software part.
12-24-2024 04:42 AM
Hi there ,
1. Inspect ram info in bios for some times like upto 2 or 3 restarts.
2. Try to Update bios or roll back to previous version.
3. Rather than swapping try to put each ram stick at a time to figure out any fault in ram sticks or even issues with slots.!
4. And see for hardware ram reservation in task manager , is it normal ?
Hope you can figure it out soon...