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Rog Strix G15 (G513QY) Advantage Problems

Marburg_4
Level 7

To cut to the chase, my RogStrix G15 Advantage G513QY laptop (SN beginning with N2) has been completely turning off randomly when I play games, not just high demand ones but any at all including ones like Roblox. This has happened once or twice every few months since i got the laptop, but in the last month it has been multiple times a week. The most consistent that I can cause this issue is by dying in Assassin's Creed Origins, it will shutdown on its own everytime without fail.

Relating to this issue I have seen really high CPU temps (90+C) recently as well as my CPU frequency remaining in the 4000MHZ even at idle. I have tried removing armory crate, doing driver reinstalls of the GPU, clean boots, and several benchmarks and system tests and nothing has come back with a positive issue. Even the events in the Event Viewer are spastic around these reboots and I cant narrow down any common events or event IDs.

I believe another side effect to this that is happening recently is it is making my screen stay black after I have closed the lid and reopened it right after, forcing me to hold down the power button until it turns off.

I dunno what else to do and cant afford to just throw money at a potentially hopeless cause. I have seen many many forums talking about this very issue but not a single guaranteed solution or explanation, and that is honestly unacceptable. If there is ANYTHING that can be done I would greatly appreciate it.

My specs:

US based; Purchased Dec of 2022; Windows 11 Version 23H2

Processor AMD Ryzen 9 5980HX with Radeon Graphics RX6800M 3.30 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor

PS. Sticker/image on laptop itself says i have a R9-5900HX CPU but my settings claim the above, a 5980HX.

Edit 1: I forgot to mention that when I tried limiting my CPU power to 99% usage the computer would shut down just on Assassin's Creed Origins save startup without fail as well.

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2 REPLIES 2

chains74
Level 8

Hi Marburg_4

Try cleaning all the exhaust ports thoroughly and the heatsink exits, also try plugging it in to a monitor or TV to see if this does the same as when you just close the lid,

are the video card drivers from the asus website or ati radeon one?

I took 12 years off of owning and gaming on a PC,
I'm back with vengeance

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ASUS ROG STRIX B550-F Gaming WI-FI II MoBo
AMD Ryzen 7 5800X3D 8 Core AM4 CPU
ASUS ROG STRIX GeForce RTX 4070 Ti SUPER OC 16GB GPU
ASUS ROG Strix Aura Edition 850W 80+ Gold Fully Modular PSU
64GB Corsair Vengeance LPX Black (2x32GB) 3600MHz DDR4 RAM
1TB Corsair MP600 PRO NH NVMe PCIe 4.0 SSD
be quiet BK007 PureRock2Black CPU Cooler With CoolerMaster Halo120mm Fan

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ASUS ROG STRIX B550-F Gaming MoBo
AMD Ryzen 5 5500 6 Core AM4 CPU
MSI GeForce RTX 3050 OC 2X XS 8GB VENTUS GPU
AeroCool Integrator Gold 750W 80+ Gold Fully Modular PSU
16GB Corsair Vengeance LPX Black (2x8GB) 3600MHz DDR4 RAM
1TB Western Digital Black Pro NVMe PCIe 4.0 SSD
CoolerMaster Hyper212 Halo² CPU Cooler With CoolerMaster Halo120mm Fan

LeeFischer
Level 7

I have this same set of problems as you, Marburg_4. Were you able to resolve it? Did anything change ?