DK999 wrote:
Thanks for the reply!
I managed to downgrade my laptop by removing one of my MX500 SSDs (removed the m.2 one) and using a renamed BIOS File (GL702VM.BIN), a FAT32 flash drive and the CTRL+HOME combo at startup. But this is a pretty hard error, how could this slip QA?:mad:
Thanks for the update and glad you could find a resolution.
Yes, don't expect to normally hear this kind of issue related to upgrades, but from what I remember, the problem never occurred with any of the hardware configurations shipped by ASUS and only occurs after customers upgrade the units (which are hardware configurations ASUS QA never tested), and apparently the issue just didn't get the attention it deserved early enough, unfortunately.
DK999 wrote:
Also I think my problem with the boot comes from my RAM (Samsung M471A1K43BB0-CPB and Crucial CT8G4SFS824A). Is there any combination that definitely works (16 or 32GB)? I can't find an official QVL for memory....
Unfortunately, we don't normally approve a lot of memory for notebooks, but it also doesn't mean other memory will not work.
If it makes sense and the problem occurs often enough, consider just using one memory module at a time in different slots just to make sure there isn't a defective (or module or slot with dirty contacts?) module or slot.
Not sure how often there are problems to mix memory, but that may be another possibility to investigate if you have an easy way to compare with more memory.
You may already know we approved the 16gb SAMSUNG/M471A2K43BB1-CPB module for the GL702VM but not the Crucial memory although that does not necessarily mean the Crucial memory will not work or the Samsung memory is not defective .
Anyway, the issue may require more investigation and if it makes sense consider asking a store you trust to help investigate.
I don't deal a lot with upgrades myself normally, so you may also want to get more feedback from others or do more investigation.
