Question Asus ROG Strix G513: no internal sound speaker working after RMA return

[maullador]

Hello!

I just picked up my Asus ROG Strix G513 and went back home and the internal sound speaker does not work.

• according to Asus only the chasis has been exchanged
• the internal speakers worked without issues before I gave it to an RMA (only the chasis got exchanged)
• the drivers are up to date
• even the Asus startup sound in the BIOS does not sound after I enable it again
• I reset the BIOS to the default settings
• the BIOS is on the latest version
• all other external sound devices such as headphones work (via headphone jack)
• the internal speaker even shows activity if I play a YouTube video as if it recognized the sound volume (even the mic!), but the internal speaker just does not sound
• Windows shows no error messages, no disabled devices

Is there maybe just a button on the laptop that disabled the sound?

Or did the Asus guys accidentaly remove a cable of the internal speaker?

Thank you!

[C-V-N]

You could go into the speaker on your task bar by right clicking it or through the setting to see if it's just muted or sound lowered.

[maullador]

It is not muted, not even the BIOS sound cannot be heard after the RMA repair.

[maullador]

I brought the device back to the store and got a new one. Issue resolved. The official technicians had to spare parts.