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My G18 2024 (G814J) won’t turn on without connecting power adapter

Alpestein
Level 7

Hello community. I have G18 2024 (G814J) with 4070, i9-14900hx with 64gb ram and 6tb ssd installed. My device is not turning on when i click turn on button when it is unplugged. No response at all. However when i connect the power brick to my G18, it boots like normal. What’s the problem here? It is totally charged when i try to turn on without powerbrick, please consider that… what is wrong with Asus notebooks? I saw the same problem entries on Zephyrus or other models of Asus. What should we do to use it without plug??

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1 REPLY 1

mifernandez
Level 8

You'll need to reach out to Asus and start the warranty process. You should still be under warranty, do not delay, if you do you'll likely need to pay out of pocket for repairs.