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Letter to ASUS for addressing GL504 series problems [PLEASE SIGN]

McCoy
Level 9
PLEASE SIGN PETITION ON CHANGE.ORG- we hit 30! We need MORE!
79111

Our threads on:
Linus Tech Tips
4PDA (RUS)

Dear ASUS employees,
I will provide detailed explanation of possible solutions that users of GL504 encountered.

On behalf of GL*04** owners community i kindly ask to take a very close look on information below, and provide support for ASUS consumers with your products.

Firstly, please understand that we are LOYAL CONSUMERS of ASUS RoG brand.
We're not offensive, but we act with integrity and ask to eventually solve problems with cooling system of GL series book under which they struggle from GL*02 generation. We did a lot of test, executed thousands of experiments and successfully obtained and diagnosed the issues with your products.

I ask you to provide following fixes in further BIOS update:

  • FIX fan curve to eliminate any possible stuttering lags and freezes, fans are not correctly synchronized with temps - so they "delay" while adjusting to current temps. Due limited possibilities of adjustments that can be made in BIOS - we are not able solve this problem by ourselfs.
  • Adjust temperature thresholds: GPU and CPU to eliminate possible BiDirectional throttling triggering (BDPROCHOT).
  • Solve problem with Nahimic service, loss of sound. It's creepy, sick problem!
  • Come to your official RoG Forum, and join dialogue: we are eager to help you make your products better.


Above are ESSENTIAL issues to be fixed.


Following non-critical updates:

(!) Picture distorted picture while external monitor connected in "Monitor Only Mode"

Followed below by OPTIONAL items that can be implemented:

  • Unlock manual fan control in RoG game center, which is used on baseline of "Overboost" mode to eliminate any possible risk of overheating. IMHO THERMALS MUST BE over noise.
  • Unlock XMP profiles options to make users able to use different RAM modules.
  • Hardcode undervolts for CPU and Cache voltages and GPU; - they GREATLY increase thermals and performance, but not solving fan issue, stuttering and lags - because fan curve is badly adjusted for all possible performance mods of GL-series.


IMHO, ASUS you're making brilliant products! But user, client, consumer values are ruined by this problems. Lack of communication and deaf ear to your community making situation even worse. I kindly ask to help us, people who spend their hard-earned money to enjoy your great products.

Thank you, we wish you very best.


I kindly ask EVERY OWNER of GL*04 series owners to sign this letter, and draw ASUS officials attention to this situation.

Please reply, share, promote by any possible meant this message. This is only way to receive solution for problems and make ASUS products better.
15,361 Views
35 REPLIES 35

I support too! I like everything in my laptop, but OVERBUST mode when I turned on the
laptop got me! Please solve this problem, don't want it to be my last purchase of Asus.

I have been known to Build Lots Of PC Computers , Via Amd overclockers , then I found out Asus and Intel have a commodity to Build Intel Motherboards Staff joined together , and Made Asus Taiwan ...Whom Am I ElectronicsTech , Ham Radio OperatorFCCLicened Operator , Builder of sl many Desktops Asus Workstation Boards .....SCSI is in every SMBIOS in all computers.....
Where is Asus Tawain Tech Support in these Forums , Times, Places , Technical Support ...To Big To Respond ..to the better half supporters ??

CALMAN1955 wrote:
I have been known to Build Lots Of PC Computers , Via Amd overclockers , then I found out Asus and Intel have a commodity to Build Intel Motherboards Staff joined together , and Made Asus Taiwan ...Whom Am I ElectronicsTech , Ham Radio OperatorFCCLicened Operator , Builder of sl many Desktops Asus Workstation Boards .....SCSI is in every SMBIOS in all computers.....
Where is Asus Tawain Tech Support in these Forums , Times, Places , Technical Support ...To Big To Respond ..to the better half supporters ??


I'm not sure if i understood your message correctly: can you please re-phrase?

CALMAN1955 wrote:
Where is Asus Tawain Tech Support in these Forums


Unfortunately I'm not sure what the rest of the message meant but to address this question, this isn't a support forum. It's a customer discussion forum so there aren't meant to be support personnel here. Official support is provided through telephone & email.
A bus station is where a bus stops. A train station is where a train stops. On my desk, I have a work station…

I support this petition!

Greetings.

I am not signing whilst I am waiting for Asus support to answer about this one-day old GL504GS machine that I am tapping on. I perhaps should have read some reviews before purchasing, and then finding out that it doesn't do discreteGPU-onboardGPU switching. However, even with the knowledge of the always-on thirsty GPU, the battery discharge is rather brisk - and it empties when doing hardly any work!

I got less than 90 minutes from the first ever discharge from 100% charge. I've messed about with updates and removing a few things (GameFirst V, being one), and right now, with the screen at its minimum brightness, and a nothing but a few semi-idling programs running (mail, downloads), and me web browsing in three tabs, I think than I can stretch it out to... 2hours.

The battery life is on the disappointing side, and I doubt I'll get anywhere near the claimed 3-4hours. It is difficult to believe the specification is really even a 66Wh hour battery. This gap between the claim and the reality is likely to be the grounds on which it sails back to ama of the zon, to be replaced by something more ra and zer.

Oh, and the cable from the PSU to the laptop connector is too short. Why, oh why, skimp on 30cm of cable?

xcosmos

My GL504GS started to show many of the issues posted in this thread! Please Asus help us!

Can we make this apply to the gl503 and all of their other malfunctioning models?

I support this petition.

Also, I have a question about the touchpad. Should you be able to move an item over screen by tap&hold using a finger and moving to the desired position with other finger (two fingers operation)?
Also, should you be able to use two finger to scroll bi-directional? I have an issue with diagonal movement in Figma.

After updating to the Bios version 307 all my problems were solved
1. Frame drops
2. Screen dimming after going to sleep
3. Fan running loud for no reason

Lately at the start of March i have noticed that the fans are running loud after every boot up, even if i am doing nothing.
Does that happen to you guys???