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Letter to ASUS for addressing GL504 series problems [PLEASE SIGN]

McCoy
Level 9
PLEASE SIGN PETITION ON CHANGE.ORG- we hit 30! We need MORE!
79111

Our threads on:
Linus Tech Tips
4PDA (RUS)

Dear ASUS employees,
I will provide detailed explanation of possible solutions that users of GL504 encountered.

On behalf of GL*04** owners community i kindly ask to take a very close look on information below, and provide support for ASUS consumers with your products.

Firstly, please understand that we are LOYAL CONSUMERS of ASUS RoG brand.
We're not offensive, but we act with integrity and ask to eventually solve problems with cooling system of GL series book under which they struggle from GL*02 generation. We did a lot of test, executed thousands of experiments and successfully obtained and diagnosed the issues with your products.

I ask you to provide following fixes in further BIOS update:

  • FIX fan curve to eliminate any possible stuttering lags and freezes, fans are not correctly synchronized with temps - so they "delay" while adjusting to current temps. Due limited possibilities of adjustments that can be made in BIOS - we are not able solve this problem by ourselfs.
  • Adjust temperature thresholds: GPU and CPU to eliminate possible BiDirectional throttling triggering (BDPROCHOT).
  • Solve problem with Nahimic service, loss of sound. It's creepy, sick problem!
  • Come to your official RoG Forum, and join dialogue: we are eager to help you make your products better.


Above are ESSENTIAL issues to be fixed.


Following non-critical updates:

(!) Picture distorted picture while external monitor connected in "Monitor Only Mode"

Followed below by OPTIONAL items that can be implemented:

  • Unlock manual fan control in RoG game center, which is used on baseline of "Overboost" mode to eliminate any possible risk of overheating. IMHO THERMALS MUST BE over noise.
  • Unlock XMP profiles options to make users able to use different RAM modules.
  • Hardcode undervolts for CPU and Cache voltages and GPU; - they GREATLY increase thermals and performance, but not solving fan issue, stuttering and lags - because fan curve is badly adjusted for all possible performance mods of GL-series.


IMHO, ASUS you're making brilliant products! But user, client, consumer values are ruined by this problems. Lack of communication and deaf ear to your community making situation even worse. I kindly ask to help us, people who spend their hard-earned money to enjoy your great products.

Thank you, we wish you very best.


I kindly ask EVERY OWNER of GL*04 series owners to sign this letter, and draw ASUS officials attention to this situation.

Please reply, share, promote by any possible meant this message. This is only way to receive solution for problems and make ASUS products better.
409 Views
35 REPLIES 35

Matze2k0
Level 7
good luck with that. Every GL User should sign this not only 04 but 02, 03 series also. Those Notebooks are rubbish in terms of heat management. Asus did not learn or did not want to learn a thing from the past.

The CHANGE.ORG petition is set-up!

First of all, THANK YOU ALL VERY MUCH with you support. But we need to push further: please invite new people.

Matze2k0 wrote:
good luck with that. Every GL User should sign this not only 04 but 02, 03 series also. Those Notebooks are rubbish in terms of heat management. Asus did not learn or did not want to learn a thing from the past.


If you can provide me issues in format of bullit points - i can add this to letter. Thank you.

Guys, please sign the petition if you didn't!

Mccoy sorry i couldnt assis in petition creation i saw your pm but was in transit abroad until yday
Im spreading it on every forum, youtube video i can find with owners of GL versions commenting, with the quality of the documentation, this should go wide spread.
LETS PUSHHH!

mbushnaq00
Level 10
Agreed! I would also recommend adding an option to have a custom hyperfan profile for each game in Armoury Crate

mbushnaq00 wrote:
Agreed! I would also recommend adding an option to have a custom hyperfan profile for each game in Armoury Crate




Thank you ASUS for fulfilling my wishes! Armory Crate has been updated with the option to assign hyperfan profile for games/apps

This laptop is getting better in every update

vjdato21
Level 7
I fully agree to your statement, this issues remain to be also visible on GL553 series. And it's kinda disappointing to pay such an expensive amount of money on a machine that is not properly tuned.

leandrofgr
Level 7
McCoy wrote:
PLEASE SIGN PETITION ON CHANGE.ORG- we hit 30! We need MORE!
79111

Our threads on:
Linus Tech Tips
4PDA (RUS)

Dear ASUS employees,
I will provide detailed explanation of possible solutions that users of GL504 encountered.

On behalf of GL*04** owners community i kindly ask to take a very close look on information below, and provide support for ASUS consumers with your products.

Firstly, please understand that we are LOYAL CONSUMERS of ASUS RoG brand.
We're not offensive, but we act with integrity and ask to eventually solve problems with cooling system of GL series book under which they struggle from GL*02 generation. We did a lot of test, executed thousands of experiments and successfully obtained and diagnosed the issues with your products.

I ask you to provide following fixes in further BIOS update:

  • FIX fan curve to eliminate any possible stuttering lags and freezes, fans are not correctly synchronized with temps - so they "delay" while adjusting to current temps. Due limited possibilities of adjustments that can be made in BIOS - we are not able solve this problem by ourselfs.
  • Adjust temperature thresholds: GPU and CPU to eliminate possible BiDirectional throttling triggering (BDPROCHOT).
  • Solve problem with Nahimic service, loss of sound. It's creepy, sick problem!
  • Come to your official RoG Forum, and join dialogue: we are eager to help you make your products better.


Above are ESSENTIAL issues to be fixed.


Following non-critical updates:

(!) Picture distorted picture while external monitor connected in "Monitor Only Mode"

Followed below by OPTIONAL items that can be implemented:

  • Unlock manual fan control in RoG game center, which is used on baseline of "Overboost" mode to eliminate any possible risk of overheating. IMHO THERMALS MUST BE over noise.
  • Unlock XMP profiles options to make users able to use different RAM modules.
  • Hardcode undervolts for CPU and Cache voltages and GPU; - they GREATLY increase thermals and performance, but not solving fan issue, stuttering and lags - because fan curve is badly adjusted for all possible performance mods of GL-series.


IMHO, ASUS you're making brilliant products! But user, client, consumer values are ruined by this problems. Lack of communication and deaf ear to your community making situation even worse. I kindly ask to help us, people who spend their hard-earned money to enjoy your great products.

Thank you, we wish you very best.


I kindly ask EVERY OWNER of GL*04 series owners to sign this letter, and draw ASUS officials attention to this situation.

Please reply, share, promote by any possible meant this message. This is only way to receive solution for problems and make ASUS products better.


I fully support. I have a strix scar ii. And the noises are crazy loud even in idle!

leandrofgr wrote:
I fully support. I have a strix scar ii. And the noises are crazy loud even in idle!


Im having the exact same issue

bmrizzuti wrote:
Im having the exact same issue
same issue with gl504gm with bios 307 in india