labtop freezes when all cores active

[mateo61]

My Asus G614 laptop uses a 13650hx CPU.  Laptop freezes when using all cpu cores. But when I set core P to 4 and core E to zero, it works correctly without freezing. What is the reason for this problem

[Bogus5]

I think it's time to lubricate the CPU well. Factory assembly is sometimes very messy.

[mateo61]

The laptop is new. Purchased 1 month ago. Is it liquid metal? I don't know, because when I turn it on in the morning, it freezes immediately after booting.

[Bogus5]

ASUS employees work exactly as they are treated, and the consumer suffers. The fact that the equipment is new doesn't make any difference.

[C-V-N]

Send it back if it's new don't waste your time waste there's instead and get an exchange.

[eXplode]

Whit this information that you provide no one can help you .... Check this post https://rog-forum.asus.com/t5/rog-strix-series/asus-rog-g614-stuttering/td-p/982860

Here you will find the information that you must provide if you wont someone to help you another thing is you must do a stress of the CPU you can use cinebench for the stress test and for the stats of the CPU you can use HWINFO64 and provide CPU frequency ,watt usage, temperatures , voltage,fan speed also armory crate profile that you use .....