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Keyboard intermittently unresponsive

SoulSauce
Level 7

There seems to be a well-discussed issue with keyboard unresponsiveness with no solution that I see.  My guess is there is a firmware problem, but I and many others have had intermittent keyboard unresponsiveness for a long period of time.  It appears all keys become unresponsive (do nothing) except the "M" keys.

Many seem to complain about these issues, but is there a known true fix or acknowledgement from the manufacturer?  It's such a bad issue for me that I'm going to have to try to RMA.  It goes unresponsive far too often to be a usable laptop.  Is there any known solution to the problem?

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