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Keyboard and backlight not working after installing win11 \ Rog Strix G713IM

smksvd
Level 8

Всем привет. На моём Asus RogStrix G713IM после установки win11 прекратила работать вся подсветка и клавиатура. Работает только кнопка включения, без индикатора. Пожалуйста, помогите найти решение. На протяжении двух недель схожу с ума в попытках достучаться до истины

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7 REPLIES 7

smksvd
Level 8

Hi all. On my Asus RogStrix G713IM, after installing win11, all the backlight and keyboard stopped working. Only the power button works, without an indicator. Please help me find a solution. I've been going crazy for two weeks trying to get to the truth.

DeltaActual
Level 12

Armory Crate installed?

G814JVR-IS96

Yes, sure. All drivers are in place. but the problem doesn't go away

DeltaActual
Level 12

Unfortunately, this won't help. Aura Sync generally does not see the existence of a standard keyboard. According to the link, the person’s backlight died; in my case, the entire keyboard and backlight died. Only the power button on the laptop works.
All drivers are in place. I checked the motherboard and the keyboard itself. There is food everywhere, everything is alive in technical terms.

DeltaActual
Level 12

Well, contact your local Asus support then. Only option.

G814JVR-IS96

DeltaActual
Level 12

Oh, and make sure to go to Settings/Personalization/Dynamic Lighting/Use dynamic lighting on my devices - ON.

G814JVR-IS96