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Issues with new laptop Strix Scar 17 2023 (R9 7945HX, 4080)

hexaae
Level 12

MY ISSUES WITH THIS G733PZ Strix Scar 17 2023 (R9 7945HX, 4080)

Love it but it has many annoying little issues (fully updated with Win Update and MyASUS official app, BIOS 311):

  1. [COMMON] Speaker sounds randomly muted 'till I reboot with no error in Device Manager, no icons with X and no crashes, but speakers simply do not play audio anymore (headphones still work). Only solution a reboot. Totally random in normal desktop usage.

  2. [COMMON] Sometimes randomly after 2 days of sleep and resume, USB-C DisplaPort won't detect anymore the attached (but turned off) monitor when I turn it on. Have to reinsert DisplayPort cable (8K high quality). To be exact it happens after Windows Hibernation. (SOLVED with BIOS 315 ✔️)

  3. [MY UNIT] Loud coil whine with the test from GPU_Caps_Viewer: 3D Demos/Vulkan 2 Tessellation. Tested in real games or other 3D Demos and coil whine is minimal and acceptable though...

  4. [COMMON] Random internal screen (desktop usage) fast-flickerings (0.1sec, very fast almost unnoticeable, mostrly in the upper portion of the screen)... looks like AMD iGPU unstable frequency (?). This seems a well known AMD iGPU issue reported in many forums with previous AMD CPU models. Waiting for AMD Adrenalin driver/BIOS updates hoping for a fix... 🤞🏻

  5. [COMMON] No S3 Standby state in the BIOS!! Forced S0 only (a sort of MS hybrid standby 2.0) with fans quietly active (???). You can check it with powercfg /a from admin Cmd prompt. Microsoft calls it "Modern Standby", which is good only for office workstations, maybe. We need S3 (classic Standby) instead.

  6. [COMMON] Standby set as: after 10 min screen off and after 45 min standby; when I return to the laptop after 1-2 hours I find the keyboard leds on and system freezed including stuck white mouse pointer over a black screen (!?). I've found a workaround from admin prompt simply forcing hibernate after 30 min and setting screen off and standby both after 10 min. It didn't happen anymore.

    Power settings commands (admin):
    powercfg /x  hibernate-timeout-ac 0  (default 0, AC is for PSU mode)
    powercfg /x  hibernate-timeout-dc 60 (default 60 min = 3600 sec, DC is for battery mode)
    powercfg HIBERNATE ON (force-enable Hibernation if not present)
    and
    powercfg /q (to show current idle settings)
    Microsoft link on how to disable Modern Standby, if you want to: https://learn.microsoft.com/en-us/windows/iot-core/learn-about-hardware/wakeontouch Remember to disable also Armoury Crate's Modern Standby Assistant completely (Off).

    Recommended: enable hibernate, something like 30mins AC and 20mins DC, you can keep Modern Standby set after 20 and 10mins. This will workaround unresponsive screen or keyboard after a long time if you rely solely on Modern Standby (probably drivers are still not good enough).

  7. [COMMON] BSOD or other issues connecting an autopowered storage device to the rear USB-C ports. I tried 3 different external enclosures with different controller chipset (ViaLab USB\VID_2109&PID_0716, Realtek USB\VID_0BDA&PID_9210, ASMedia USB\VID_174C&PID_235C) with a 2TB disk inside. They all caused strange slowdowns just opening directories and random black screen or direct BSOD (ViaLab in particular). In other cases they just disconnect frequently (unstable). Same devices connected to the lateral USB-A ports or to another PC work perfectly. Probably BIOS issues still present with 315.
    NEWS: there's an (untested) hotfix for ASMedia USB ports on the official site in the download page!

  8. [COMMON] RANDOM REBOOTS 🧨 MAJOR ISSUE, in particular while using the machine at desktop through APU/iGPU (especially watching simple YT videos), even after factory reset and no driver updates! Here was a video showing this severe issue: https://1drv.ms/v/s!ApMUGr0cuN39gsMCAwx9_wjnHscEXg?e=DJlN7i 
    👉🏻 NOTE: if you're using "NVidia GPU Only" mode (or Ultimate mode from Armoury Crate) you won't be using the APU at all, so this issue should not be reproducible... Some users reported random reboots also in Ultimate GPU mode (= not using iGPU/APU)!
    👉🏻 NOTE2: users reported that completely uninstalling Armoury Crate (good free replacements tools are Laptop ToolBox or G-Helper) + BIOS 327, solved all their random reboots. Please test and confirm!
    👉🏻 NOTE3: some users reported changing RAM modules fixed instability. Recommended: Kingston Fury KF556S40IBK2 running at 5200MT/s on this laptop.


    It's a powerful machine and many things are good but is also affected by a lot of bugs... hope they are just BIOS or driver issues and will be fixed one day 😞

✍🏻 IMPORTANT: to report issues with Armoury Crate to ASUS support, follow this post (create the log and fill out the form!): https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-7-6-0-amp-v5-7-9-0-aura-creator-v3-7-6-...

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ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse
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663 REPLIES 663

Pieloth
Level 11

I have unfortunately to admit that @Inpair remarks are correct, in that it is difficult to find now a way to avoid crashes while laptop sleeps for a long time

The OP remarks, notably point 6, do not work anymore, with current BIOS, W11 and other updates.

Mixing former S3 capabilities, like Hibernation or Fast Startup, with Modern Standby, will lead directly to crash while sleeping, and especially when laptop wakes up by itself with black screen, to perform various tasks. If Windows updates are performed at this time, then you are good for a crash, or a laptop shutdown (!!) by itself

The best way I found to stabilize a little bit more, is to completely disable S3 capabilities, so that they don't mess up Modern Standby: powercfg /h off will leave only Modern Standby active (turns both Hibernate off and Fast Startup off).

Note this is the original W11 setting, after 1st installation... This setup by Microsoft is probably here not by chance... changing that to re-enable S3 things, makes laptop finally more unstable 

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Workarounds set for stability: W11 Hibernate disabled: powercfg /h off (NO sleep Freeze/reboots) W11 Core isolation disabled (NO flickers) W11 HD audio driver instead of nVidia HD audio driver (NO Crakling/unstable HDMI sound) GHelper (Lightweight and stable)


@Pieloth  ha scritto:

The OP remarks, notably point 6, do not work anymore, with current BIOS, W11 and other updates.


Please, need confirm so I will modify point 6...  

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ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

I can confirm pt. 6 doesn't work at all. How I managed to somehow fix dead device upon wake up is:

1. Enable only hibernation, disable modern standby and fast startup

2. Install Powertoys, enable Always Awake forever without turning screen off

3. Close the lid when you need the device to sleep

This is the only "solution" that has ever worked for me at all. Nothing else works, including all the posts mentioned before ("stable combinations" and etc).

Asus Rog Strix Scar 17 (2023) G733PY, AMD Ryzen 9 7945HX, NVIDIA RTX 4090 175W, 64GB RAM, 2x Samsung 990 Pro RAID0

YakupBasel
Level 7

Hello

I recently purchased the Asus Rog G164JVR model. Even though my processor is i9-14900HX, I also encountered the same errors. I read almost all the pages one by one and after following the suggested solutions, I think my problem seems to have been solved. My problem was mostly freezing. This is resolved for now.

I installed the G-Helper application mentioned in the topic. However, I use ultimate + turbo mode while playing games. What do you think should be the most reliable G-Helper fan setting for this, and how should I adjust the CPU and GPU values? (GPU Max 140W)

I may have written the topic in the wrong place, I'm new to the forum, sorry in advance.

Ekran görüntüsü 2024-04-07 174532.pngEkran görüntüsü 2024-04-07 174617.png

akig
Level 8

Have any of you guys tested Windows 10 on this laptop? Are the drivers compatible with Win10? Windows 11 is still buggy, especially when it comes to running games

I use Win10 Pro.
Personally I get better results and stability from Win10. I had re-installed Win10 and Win11 a few times and I am not willing to go Win11 again for now.
I have disabled modern standby and use only hibernation. No random reboots, power offs, black screens or anything like that for the last 3 months.
I do not have driver issues - or at least nothing noticeable. I have installed everything from ASUS. I am using Armoury Crate.
Just need to note that I have changed the WiFi card with the Intel recommended one 1.5 months ago. I did not have the issues before or after the change as well so I changed it just for good measure 🙂
Mine is G733PY with AMD Ryzen 9 7945HX, 4090 and I have upgraded it to 64GB RAM and 2x2TB NVMes.
RAM and the extra disks are from Crucial.
I use it only with an external monitor that is 3440x1440 at 120Hz, using Display port cable by Belkin. Using the right USB-C for display port.
I think that is all.

If someone has good recommendations on how to undervolt it, that would be great! I often play on lower settings just to quite it down and reduce the temps which is not ideal considering the price of this thing .... I use the IETS IV GT 626 as cooling pad, at 1200 rpm the most as above this it becomes really noisy.

Edit:
A week after my comment I got the random reboot .... So yeah, not cool. Started using G-Helper as well.

snuffpig
Level 9

Hello,

I'm having an intermittent problem where the laptop GPU fan is going full pelt but reads fan speed 0.

If I use a custom fan profile to set everything to lowest fan at each temperature point it eventually recovers and starts reading GPU fan speed values again.

WTF is going on?

It happens to almost everyone. Nothing to worry about. It speeds up to maximum RPM and goes down to normal speed randomly. Even G-Helper can't fix that. When it happens if you set Normal/Turbo mode on G-Helper and go back Silent mode again, the RPM will go back to normal in approximately 30 seconds.

This happens to me more than I want it to happen. Thing is, it happens ONLY after the device wakes up from any sort of sleep like hibernation or whatever. It never ever happened to me mid-runtime or after normal startup from a shutdown state.

Nah, it happens after normal startup too, even with fast startup disabled. Oh boy, never buying asus again for real.

Asus Rog Strix Scar 17 (2023) G733PY, AMD Ryzen 9 7945HX, NVIDIA RTX 4090 175W, 64GB RAM, 2x Samsung 990 Pro RAID0

za_rando_scrub
Level 7

Hi. Came from a different laptop (Zephyrus 16 Duo) with a similar setup. At the beginning I thought the weird config (iGPU wired to the second screen and always active) was exclusive to my model, and that’s why S3 sleep is impossible. Reading across the board (your post, along with some BSOD reports from AW owners with the same chip) I believe it’s a Dragon Range problem.

I’ve been combating sleep issues and BSODs related to iGPU drivers (or hardware??) since ages. Did an RMA which fixed nothing. I now finally have a stable setup (connected to power, with external displays, ultimate mode) but it also means I give up on taking it out altogether. Here’s a list of problems I had and fixes (or lack of any)

- Sleep issue: the laptop will just refuse to fall asleep or even when it succeeds, wake up moments later, many times leading to crashes / freezes, either BSODs or fan at full speeds, completely unresponsive. Disabling fast startup was of no help. Solution: disable everything sleep related, hibernate ONLY (need to set up a hibernate timer as well in control panel)

- BSOD on wake: a separate issue. When waking from hibernate (maybe after a long while) & on battery, sometimes the system BSODs shortly after, reboots and becomes completely stable. There were many times when I took my laptop out when I was on the go, this happened & then I tried hard to replicate this and it didn’t happen. It MIGHT have to do with GPU modes and Standard seems to cause this. Again, not sure about the cause and if it’s connected to power this never happened.

- Nonstop crashes when on latest AMD drivers: simple. Stick with ASUS’ AMD drivers.

- Crashes related to external monitors: when hooked to external monitors, and I was away for an extended period of time, sometimes the laptop will freeze up, screens off, keyboard unresponsive, would have to power cycle. Solution: on top of the sleep timeout settings, would have to also disable SCREEN OFF timeouts. (Power off screen after -> never)

There might be some other minor issues I had forgotten, but like I said, with the above addressed I can only call it stable when I use the aforementioned docked setup. Any attempt in using it on battery is a roll of the dice. If you are fine with the always connected setup then it’s alright (why not just buy a desktop?) but it’s soooo frustrating I have to go through so many hoops to even achieve a half stable setup. The concept of the machine and the CPU performance are awesome, yes, but at the end of the day stability trumps everything else.

An aside - those with intel 13 / 14 gen HX CPUs, S3 sleep is AVAILABLE on the hardware level. With a few tweaks you can get rid of S0 sleep and embrace the stable, working S3 sleep.