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Issues with new laptop Strix Scar 17 2023 (R9 7945HX, 4080)

hexaae
Level 12

MY ISSUES WITH THIS G733PZ Strix Scar 17 2023 (R9 7945HX, 4080)

Love it but it has many annoying little issues (fully updated with Win Update and MyASUS official app, BIOS 311):

  1. [COMMON] Speaker sounds randomly muted 'till I reboot with no error in Device Manager, no icons with X and no crashes, but speakers simply do not play audio anymore (headphones still work). Only solution a reboot. Totally random in normal desktop usage.

  2. [COMMON] Sometimes randomly after 2 days of sleep and resume, USB-C DisplaPort won't detect anymore the attached (but turned off) monitor when I turn it on. Have to reinsert DisplayPort cable (8K high quality). To be exact it happens after Windows Hibernation. (SOLVED with BIOS 315 ✔️)

  3. [MY UNIT] Loud coil whine with the test from GPU_Caps_Viewer: 3D Demos/Vulkan 2 Tessellation. Tested in real games or other 3D Demos and coil whine is minimal and acceptable though...

  4. [COMMON] Random internal screen (desktop usage) fast-flickerings (0.1sec, very fast almost unnoticeable, mostrly in the upper portion of the screen)... looks like AMD iGPU unstable frequency (?). This seems a well known AMD iGPU issue reported in many forums with previous AMD CPU models. Waiting for AMD Adrenalin driver/BIOS updates hoping for a fix... 🤞🏻

  5. [COMMON] No S3 Standby state in the BIOS!! Forced S0 only (a sort of MS hybrid standby 2.0) with fans quietly active (???). You can check it with powercfg /a from admin Cmd prompt. Microsoft calls it "Modern Standby", which is good only for office workstations, maybe. We need S3 (classic Standby) instead.

  6. [COMMON] Standby set as: after 10 min screen off and after 45 min standby; when I return to the laptop after 1-2 hours I find the keyboard leds on and system freezed including stuck white mouse pointer over a black screen (!?). I've found a workaround from admin prompt simply forcing hibernate after 30 min and setting screen off and standby both after 10 min. It didn't happen anymore.

    Power settings commands (admin):
    powercfg /x  hibernate-timeout-ac 0  (default 0, AC is for PSU mode)
    powercfg /x  hibernate-timeout-dc 60 (default 60 min = 3600 sec, DC is for battery mode)
    powercfg HIBERNATE ON (force-enable Hibernation if not present)
    and
    powercfg /q (to show current idle settings)
    Microsoft link on how to disable Modern Standby, if you want to: https://learn.microsoft.com/en-us/windows/iot-core/learn-about-hardware/wakeontouch
    Recommended: enable hibernate, something like 45mins AC and 20mins DC, you can keep Modern Standby set after 30 and 10mins. This will workaround unresponsive screen or keyboard after a long time if you rely solely on Modern Standby (probably drivers are still not good enough).

  7. [COMMON] BSOD or other issues connecting an autopowered storage device to the rear USB-C ports. I tried 3 different external enclosures with different controller chipset (ViaLab USB\VID_2109&PID_0716, Realtek USB\VID_0BDA&PID_9210, ASMedia USB\VID_174C&PID_235C) with a 2TB disk inside. They all caused strange slowdowns just opening directories and random black screen or direct BSOD (ViaLab in particular). In other cases they just disconnect frequently (unstable). Same devices connected to the lateral USB-A ports or to another PC work perfectly. Probably BIOS issues still present with 315.
    NEWS: there's an (untested) hotfix for ASMedia USB ports on the official site in the download page!

  8. [COMMON] RANDOM REBOOTS 🧨 MAJOR ISSUE, in particular while using the machine at desktop through APU/iGPU (especially watching simple YT videos), even after factory reset and no driver updates! Here was a video showing this severe issue: https://1drv.ms/v/s!ApMUGr0cuN39gsMCAwx9_wjnHscEXg?e=DJlN7i 
    👉🏻 NOTE: if you're using "NVidia GPU Only" mode (or Ultimate mode from Armoury Crate) you won't be using the APU at all, so this issue should not be reproducible... Some users reported random reboots also in Ultimate GPU mode (= not using iGPU/APU)!
    👉🏻 NOTE2: users reported that completely uninstalling Armoury Crate (good free replacements tools are Laptop ToolBox or G-Helper) + BIOS 327, solved all their random reboots. Please test and confirm!
    👉🏻 NOTE3: some users reported changing RAM modules fixed instability. Recommended: Kingston Fury KF556S40IBK2 running at 5200MT/s on this laptop.


    It's a powerful machine and many things are good but is also affected by a lot of bugs... hope they are just BIOS or driver issues and will be fixed one day 😞

✍🏻 IMPORTANT: to report issues with Armoury Crate to ASUS support, follow this post (create the log and fill out the form!): https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-7-6-0-amp-v5-7-9-0-aura-creator-v3-7-6-...

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse
624 Views
655 REPLIES 655

For screen flickering try driver from this thread (posted by Annaby_ROG)

https://rog-forum.asus.com/t5/gaming-notebooks/asus-zephyrus-duo-16-2023-freezing-flicking/td-p/9391...

driver V31.0.14038.6002 helps for Zephyrus DUO 2023 (same hardware) so it should help in our lap.

hexaae
Level 12

Yes my friends, try these new drivers for Zephyrus Duo 16 (same AMD 7945HX cpu/apu): https://dlcdnets.asus.com/pub/ASUS/GamingNB/Image/Driver/Graphics/34898/AMD_Graphic_DriverOnly_ROG_A... 

and uninstall Armoury Crate...

Let's see if these 2 issues, namely random sudden reboots and fast-flickering in the upper part of the screen at desktop on APU, get finally fixed on this unfortunate laptop... Test these 2 solutions for at least 4-5 days and report back, thank you in advance guys!

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

hexaae
Level 12

Let's keep eyes open in particular for BIOS and Armoury Crate updates for the sudden reboot issue...

In the meanwhile I've found on the official ASUS download page:

ASMedia USB3.2 Firmware update tool

Versione 2006_1E
27.3 MB 2023/Aug/01

 

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

BoDiE2003
Level 9

In my case, today the laptop didn't came up. 

Keyboard doing lights, even windows sound when booting. The screen is just black, nothing is working. WIth power adapter, without, with ESC, F2 etc nothing makes the screen to come up. Yesterday I powered off after 2 hours of LOL without issues.

Standard G733PZ with lattest updates until yesterday through My Asus.

Any ideas? Thank you

marcopai
Level 7

Just installed bios 324 lets see what happens 

i have this: bla bla bla rog this rog that heh

cenksenci
Level 9

Installed 324. Man, I love this machine so mıuch. I've got the laptop when the BIOS was 319 , to be fair, since then I've had no instant reboot, not a single BSOD, screen flickers once or twice in a day, temperatures always on reasonable level, it's just runs flawlessly. Am I too lucky or am I doing something different? I don't know. I guess I'm just too lucky. Hope this never change, I love you ASUS!

Adrenalin 23.7.2  (Released 20.07)

Nvidia 536.99 (Just Released today 08.08)

 

Do they have any documentation on what they actually did? I would like to know more than "Optimize system performance." 

When connected to both my Samsung Odessey  Super Ultrawide Monitor & my docking station at the same time, I get random shutdowns. If it's just the monitor alone, it's fine. If it's the docking station with a 1080p monitor, it's fine. It seems to me that the laptop is having issues with power regulation. 

I won't be able to test it until I return from my trip, but I hope one of these firmware updates corrects the issue.

marcopai
Level 7

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 after the 324 bios update the system feels like stable no flickering or random reboots, here’s my driver versions 

p.s i still have armoury crate installed and enabled in my bios

e8831775-8b6b-47a7-a67c-a54874934f69.jpeg

i have this: bla bla bla rog this rog that heh

Dekado
Level 9

Hello.

New report for g733pz. I've deleted AMD software, disable AC in bios, installed 31.0.14038.6002 amd driver, everthing else is up to date.
The laptop was pretty stable with 323 bios, some flickering but no so many so it was untolerable.
Today upload 324 bios and a couple hours later got random reboot while text editing... 10 days before 324 were good.
It's appear I'll try to switch it to Legion, it's a shame. Hope could do it.

Good luck. I've been trying to get mine swapped out for just the Intel Strix 18 (coming from the Zephyrus Duo) and Asus is refusing and making RMA a real PITA by changing what they want me to send them. They are even requesting videos of "random reboots" lol. This will be the last product I buy from them. Support has never been this bad with them before. I have RMAd 4 laptops with them over the last 3 years and this is by far the worst.