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Issues with new laptop Strix Scar 17 2023 (R9 7945HX, 4080)

hexaae
Level 12

MY ISSUES WITH THIS G733PZ Strix Scar 17 2023 (R9 7945HX, 4080)

Love it but it has many annoying little issues (fully updated with Win Update and MyASUS official app, BIOS 311):

  1. [COMMON] Speaker sounds randomly muted 'till I reboot with no error in Device Manager, no icons with X and no crashes, but speakers simply do not play audio anymore (headphones still work). Only solution a reboot. Totally random in normal desktop usage.

  2. [COMMON] Sometimes randomly after 2 days of sleep and resume, USB-C DisplaPort won't detect anymore the attached (but turned off) monitor when I turn it on. Have to reinsert DisplayPort cable (8K high quality). To be exact it happens after Windows Hibernation. (SOLVED with BIOS 315 ✔️)

  3. [MY UNIT] Loud coil whine with the test from GPU_Caps_Viewer: 3D Demos/Vulkan 2 Tessellation. Tested in real games or other 3D Demos and coil whine is minimal and acceptable though...

  4. [COMMON] Random internal screen (desktop usage) fast-flickerings (0.1sec, very fast almost unnoticeable, mostrly in the upper portion of the screen)... looks like AMD iGPU unstable frequency (?). This seems a well known AMD iGPU issue reported in many forums with previous AMD CPU models. Waiting for AMD Adrenalin driver/BIOS updates hoping for a fix... 🤞🏻

  5. [COMMON] No S3 Standby state in the BIOS!! Forced S0 only (a sort of MS hybrid standby 2.0) with fans quietly active (???). You can check it with powercfg /a from admin Cmd prompt. Microsoft calls it "Modern Standby", which is good only for office workstations, maybe. We need S3 (classic Standby) instead.

  6. [COMMON] Standby set as: after 10 min screen off and after 45 min standby; when I return to the laptop after 1-2 hours I find the keyboard leds on and system freezed including stuck white mouse pointer over a black screen (!?). I've found a workaround from admin prompt simply forcing hibernate after 30 min and setting screen off and standby both after 10 min. It didn't happen anymore.

    Power settings commands (admin):
    powercfg /x  hibernate-timeout-ac 0  (default 0, AC is for PSU mode)
    powercfg /x  hibernate-timeout-dc 60 (default 60 min = 3600 sec, DC is for battery mode)
    powercfg HIBERNATE ON (force-enable Hibernation if not present)
    and
    powercfg /q (to show current idle settings)
    Microsoft link on how to disable Modern Standby, if you want to: https://learn.microsoft.com/en-us/windows/iot-core/learn-about-hardware/wakeontouch
    Recommended: enable hibernate, something like 45mins AC and 20mins DC, you can keep Modern Standby set after 30 and 10mins. This will workaround unresponsive screen or keyboard after a long time if you rely solely on Modern Standby (probably drivers are still not good enough).

  7. [COMMON] BSOD or other issues connecting an autopowered storage device to the rear USB-C ports. I tried 3 different external enclosures with different controller chipset (ViaLab USB\VID_2109&PID_0716, Realtek USB\VID_0BDA&PID_9210, ASMedia USB\VID_174C&PID_235C) with a 2TB disk inside. They all caused strange slowdowns just opening directories and random black screen or direct BSOD (ViaLab in particular). In other cases they just disconnect frequently (unstable). Same devices connected to the lateral USB-A ports or to another PC work perfectly. Probably BIOS issues still present with 315.
    NEWS: there's an (untested) hotfix for ASMedia USB ports on the official site in the download page!

  8. [COMMON] RANDOM REBOOTS 🧨 MAJOR ISSUE, in particular while using the machine at desktop through APU/iGPU (especially watching simple YT videos), even after factory reset and no driver updates! Here was a video showing this severe issue: https://1drv.ms/v/s!ApMUGr0cuN39gsMCAwx9_wjnHscEXg?e=DJlN7i 
    👉🏻 NOTE: if you're using "NVidia GPU Only" mode (or Ultimate mode from Armoury Crate) you won't be using the APU at all, so this issue should not be reproducible... Some users reported random reboots also in Ultimate GPU mode (= not using iGPU/APU)!
    👉🏻 NOTE2: users reported that completely uninstalling Armoury Crate (good free replacements tools are Laptop ToolBox or G-Helper) + BIOS 327, solved all their random reboots. Please test and confirm!
    👉🏻 NOTE3: some users reported changing RAM modules fixed instability. Recommended: Kingston Fury KF556S40IBK2 running at 5200MT/s on this laptop.


    It's a powerful machine and many things are good but is also affected by a lot of bugs... hope they are just BIOS or driver issues and will be fixed one day 😞

✍🏻 IMPORTANT: to report issues with Armoury Crate to ASUS support, follow this post (create the log and fill out the form!): https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-7-6-0-amp-v5-7-9-0-aura-creator-v3-7-6-...

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse
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653 REPLIES 653

Dekado
Level 9

Hello everyone.
I refunded my g733PY and bought a g733PZ in hope on it would't be such problems, alas everything was the same except this one is much cooler. (Flickers, reboots).

I disabled AC in bios and tried LaptopBox - not enough settings for ligthing, but run a game for a couple of hours - no reboots so far.
Then installed G-Helper - every setting is in order but got issues with keyboard(fn buttons dont work, helps to restart Ghelper) and flickers still with me.

As mentioned Pieloth there is new updates:
ASUSTek COMPUTER INC. - Firmware - 13.82.0.3
AMD - System - 6.0.0.71
Advanced Micro Devices Inc. - SecurityDevices - 5.23.0.0

Will try to return to AC with disabled bios option and continue observation.

It's a shame, cause I really like this laptop except it doesn't work...

Thanks @Dekado for your report

Using currently A.C. + BIOS A.C. disabled
Flickers very scarcely, only twice in a week, both started after wake up from sleep
Got rid of them by rebooting or restarting ASUS services. No new occurence since

Now I shutdown the computer at night instead of letting it sleep. I noticed in event viewer, laptop is waken up at night by Windows for no obvious reason, then goes back to sleep shortly, but when I wake it up in the morning, it is sometimes unstable, or logs: Windows did not shutdown correctly!  🙃😱

Windows changes to Modern Standby does not help ASUS to stabilize their software... Put all those unstable software together and you get... the products we have currently in hands 😏😒

And I agree, this laptop shows stratospheric rock solid quality hardware, but powered by so unreliable software...😑

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Workarounds set for stability: W11 Hibernate disabled: powercfg /h off (NO sleep Freeze/reboots) W11 Core isolation disabled (NO flickers) W11 HD audio driver instead of nVidia HD audio driver (NO Crakling/unstable HDMI sound) GHelper (Lightweight and stable)

Thanks for trying out Laptop Toolbox! Speaking of lighting controls, yes, they're early stage. At this moment I am considering to remove lighting controls completely as they're going to be integrated into Windows by default, and Asus models seem to be supported as I know. This is debatable decision but still.

Asus Rog Strix Scar 17 (2023) G733PY, AMD Ryzen 9 7945HX, NVIDIA RTX 4090 175W, 64GB RAM, 2x Samsung 990 Pro RAID0


@Gallardo994  ha scritto:

 as they're going to be integrated into Windows by default, and Asus models seem to be supported as I know.


Interesting, so Windows 11 will integrate led controls for keyboard keys etc.? A form of standardization is a good thing IMHO so it will be possible to mod and create new effects and share them finally...

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

Yes, it is currently supported in Insider Preview builds. That's generally the reason why I am not rushing to integrate fully-capable Aura control in Laptop Toolbox.

Asus Rog Strix Scar 17 (2023) G733PY, AMD Ryzen 9 7945HX, NVIDIA RTX 4090 175W, 64GB RAM, 2x Samsung 990 Pro RAID0

OriginalNuttah0
Level 9

I suppose everyone could email asus telling them there software is breaking there laptops to try get there attention...

Something I wanted to do too

Did you write through MyASUS wizard or did you use another channel or email?

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Workarounds set for stability: W11 Hibernate disabled: powercfg /h off (NO sleep Freeze/reboots) W11 Core isolation disabled (NO flickers) W11 HD audio driver instead of nVidia HD audio driver (NO Crakling/unstable HDMI sound) GHelper (Lightweight and stable)

I went on Live chat explained about armoury crate and they sent me a link to a online questionnaire that emails tech support. In hindsight should of included this thread link as well... I'll forward this thread to them once they get back to me.

compguru910
Level 9

A little off topic but is anyone still getting black screens while toggling HDR? 

OriginalNuttah0
Level 9

So got the usual response back from support after telling everything I had tried including a factory reset...

"Thank you for contacting ASUS Support.

You can try a factory reset, but be aware that it will wipe all your data. Alternatively, you can do a clean install, bellow you have a guide on how to do it."

Shows how much attention they showed to what I had written...