cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with new laptop Strix Scar 17 2023 (R9 7945HX, 4080)

hexaae
Level 12

MY ISSUES WITH THIS G733PZ Strix Scar 17 2023 (R9 7945HX, 4080)

Love it but it has many annoying little issues (fully updated with Win Update and MyASUS official app, BIOS 311):

  1. [COMMON] Speaker sounds randomly muted 'till I reboot with no error in Device Manager, no icons with X and no crashes, but speakers simply do not play audio anymore (headphones still work). Only solution a reboot. Totally random in normal desktop usage.

  2. [COMMON] Sometimes randomly after 2 days of sleep and resume, USB-C DisplaPort won't detect anymore the attached (but turned off) monitor when I turn it on. Have to reinsert DisplayPort cable (8K high quality). To be exact it happens after Windows Hibernation. (SOLVED with BIOS 315 ✔️)

  3. [MY UNIT] Loud coil whine with the test from GPU_Caps_Viewer: 3D Demos/Vulkan 2 Tessellation. Tested in real games or other 3D Demos and coil whine is minimal and acceptable though...

  4. [COMMON] Random internal screen (desktop usage) fast-flickerings (0.1sec, very fast almost unnoticeable, mostrly in the upper portion of the screen)... looks like AMD iGPU unstable frequency (?). This seems a well known AMD iGPU issue reported in many forums with previous AMD CPU models. Waiting for AMD Adrenalin driver/BIOS updates hoping for a fix... 🤞🏻

  5. [COMMON] No S3 Standby state in the BIOS!! Forced S0 only (a sort of MS hybrid standby 2.0) with fans quietly active (???). You can check it with powercfg /a from admin Cmd prompt. Microsoft calls it "Modern Standby", which is good only for office workstations, maybe. We need S3 (classic Standby) instead.

  6. [COMMON] Standby set as: after 10 min screen off and after 45 min standby; when I return to the laptop after 1-2 hours I find the keyboard leds on and system freezed including stuck white mouse pointer over a black screen (!?). I've found a workaround from admin prompt simply forcing hibernate after 30 min and setting screen off and standby both after 10 min. It didn't happen anymore.

    Power settings commands (admin):
    powercfg /x  hibernate-timeout-ac 0  (default 0, AC is for PSU mode)
    powercfg /x  hibernate-timeout-dc 60 (default 60 min = 3600 sec, DC is for battery mode)
    powercfg HIBERNATE ON (force-enable Hibernation if not present)
    and
    powercfg /q (to show current idle settings)
    Microsoft link on how to disable Modern Standby, if you want to: https://learn.microsoft.com/en-us/windows/iot-core/learn-about-hardware/wakeontouch
    Recommended: enable hibernate, something like 45mins AC and 20mins DC, you can keep Modern Standby set after 30 and 10mins. This will workaround unresponsive screen or keyboard after a long time if you rely solely on Modern Standby (probably drivers are still not good enough).

  7. [COMMON] BSOD or other issues connecting an autopowered storage device to the rear USB-C ports. I tried 3 different external enclosures with different controller chipset (ViaLab USB\VID_2109&PID_0716, Realtek USB\VID_0BDA&PID_9210, ASMedia USB\VID_174C&PID_235C) with a 2TB disk inside. They all caused strange slowdowns just opening directories and random black screen or direct BSOD (ViaLab in particular). In other cases they just disconnect frequently (unstable). Same devices connected to the lateral USB-A ports or to another PC work perfectly. Probably BIOS issues still present with 315.
    NEWS: there's an (untested) hotfix for ASMedia USB ports on the official site in the download page!

  8. [COMMON] RANDOM REBOOTS 🧨 MAJOR ISSUE, in particular while using the machine at desktop through APU/iGPU (especially watching simple YT videos), even after factory reset and no driver updates! Here was a video showing this severe issue: https://1drv.ms/v/s!ApMUGr0cuN39gsMCAwx9_wjnHscEXg?e=DJlN7i 
    NOTE: if you're using "NVidia GPU Only" mode (or Ultimate mode from Armoury Crate) you won't be using the APU at all, so this issue should not be reproducible... Some users reported random reboots also in Ultimate GPU mode (= not using iGPU/APU)!
    👉🏻 NOTE2: users reported that completely uninstalling Armoury Crate (good free replacements tools are Laptop ToolBox or G-Helper) + BIOS 327, solved all their random reboots. Please test and confirm!


    It's a powerful machine and many things are good but is also affected by a lot of bugs... hope they are just BIOS or driver issues and will be fixed one day 😞
--
ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, Hori Fighting Stick Mini, XBox One BT controller, ROG Strix Carry mouse
612 Views
502 REPLIES 502

It works for me. I'm on off settings over a week now and no flicker at all. I also use drivers downloaded from official Asus website from February (Version V31.0.14001.46001).

 

Does freesync work, and there is no flickering anymore?

--
ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, Hori Fighting Stick Mini, XBox One BT controller, ROG Strix Carry mouse

Sure it works. No flicker so far. freesync.jpg

hexaae
Level 12

So the receipt is: disable Memory Protection and use video drivers from ASUS site for no flickering and other issues?

--
ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, Hori Fighting Stick Mini, XBox One BT controller, ROG Strix Carry mouse

Correct.

Lmnsour
Level 8

Thanks for this thread!  I'm thinking of buying this Laptop and so far no deal breakers for me...  I hope.

Quick questions, can you disable cores on the AMD 7945hx? 

Thanks!

Not that I have found. 

But no deal breakers yet? Thats the most surprising part of this. A laptop that can't go to sleep and wake reliably seems like a pretty big deal breaker. Paired with the USB disconnects and toggling HDR might cause a black screen. Too many caveats to these laptops. 

Its a new platform.  I'm reasonably certain AMD will sort it out.  I generally use laptops as mobile desktops for travel so I should be ok with the sleep issues.

My man... 
How long did it take AMD to fix blackscreen issues?DDR4 issues on AM4? USB issues on AM4? Overvolting on AM5? 

Keep in mind, those problems had to get widespread acknowledgement before AMD did anything about it. This problem isn't even being acknowledged. 

And I feel you about using it as a mobile desktop replacement. But even so, walk away from your computer for 10 minutes to come back and found out it wont wake up and you lost all the progress you just made on whatever you were working on? That really really sucks. 

In all honesty, as soon as I'm done with my move and have my desktop back, I'm going to see if they'll swap me the Intel model. The higher CB score isn't worth the headaches this laptop brings. The thing can't even idle silently unless you put it in low powe mode. 

Hmm...  I'm honestly on the fence between intel and AMD.  TBH, I'm a little upset with the "Mobile" CPUs offered.  A 16/24 core "mobile" CPU is cool but I'd rather have a high clocking 8 core.  

While I see your point, I tend to be patient.  If I'm buying a $3000 laptop, I'm in it for the long haul so I'm not too concerned with AMD's plat from issues.  Yet.  What I do like about AMD is that it's cheaper, faster (in 1440p+) and I feel the curve optimizer really gives AMD an extra advantage over Intel.  

Now, if Intel can disable cores, I might get the Strix 18, disable 12 of the e-cores, and even experiment with gaming on 6 p-cores + 4 e-cores...  For mobile use, I'm curious how far I can push the battery on 2 p-cores and 4 e-cores 🤔