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Issues with new laptop Strix Scar 17 2023 (R9 7945HX, 4080)

hexaae
Level 13

MY ISSUES WITH THIS G733PZ Strix Scar 17 2023 (R9 7945HX, 4080)

Love it but it has many annoying little issues (fully updated with Win Update and MyASUS official app, BIOS 311):

  1. [COMMON] Speaker sounds randomly muted 'till I reboot with no error in Device Manager, no icons with X and no crashes, but speakers simply do not play audio anymore (headphones still work). Only solution a reboot. Totally random in normal desktop usage.

  2. [COMMON] Sometimes randomly after 2 days of sleep and resume, USB-C DisplaPort won't detect anymore the attached (but turned off) monitor when I turn it on. Have to reinsert DisplayPort cable (8K high quality). To be exact it happens after Windows Hibernation. (SOLVED with BIOS 315 ✔️)

  3. [MY UNIT] Loud coil whine with the test from GPU_Caps_Viewer: 3D Demos/Vulkan 2 Tessellation. Tested in real games or other 3D Demos and coil whine is minimal and acceptable though...

  4. [COMMON] Random internal screen (desktop usage) fast-flickerings (0.1sec, very fast almost unnoticeable, mostrly in the upper portion of the screen)... looks like AMD iGPU unstable frequency (?). This seems a well known AMD iGPU issue reported in many forums with previous AMD CPU models. Waiting for AMD Adrenalin driver/BIOS updates hoping for a fix... 🤞🏻

  5. [COMMON] No S3 Standby state in the BIOS!! Forced S0 only (a sort of MS hybrid standby 2.0) with fans quietly active (???). You can check it with powercfg /a from admin Cmd prompt. Microsoft calls it "Modern Standby", which is good only for office workstations, maybe. We need S3 (classic Standby) instead.

  6. [COMMON] Standby set as: after 10 min screen off and after 45 min standby; when I return to the laptop after 1-2 hours I find the keyboard leds on and system freezed including stuck white mouse pointer over a black screen (!?). I've found a workaround from admin prompt simply forcing hibernate after 30 min and setting screen off and standby both after 10 min. It didn't happen anymore.

    Power settings commands (admin):
    powercfg /x  hibernate-timeout-ac 0  (default 0, AC is for PSU mode)
    powercfg /x  hibernate-timeout-dc 60 (default 60 min = 3600 sec, DC is for battery mode)
    powercfg HIBERNATE ON (force-enable Hibernation if not present)
    and
    powercfg /q (to show current idle settings)
    Microsoft link on how to disable Modern Standby, if you want to: https://learn.microsoft.com/en-us/windows/iot-core/learn-about-hardware/wakeontouch Remember to disable also Armoury Crate's Modern Standby Assistant completely (Off).

    Recommended: enable hibernate, something like 30mins AC and 20mins DC, you can keep Modern Standby set after 20 and 10mins. This will workaround unresponsive screen or keyboard after a long time if you rely solely on Modern Standby (probably drivers are still not good enough).

  7. [COMMON] BSOD or other issues connecting an autopowered storage device to the rear USB-C ports. I tried 3 different external enclosures with different controller chipset (ViaLab USB\VID_2109&PID_0716, Realtek USB\VID_0BDA&PID_9210, ASMedia USB\VID_174C&PID_235C) with a 2TB disk inside. They all caused strange slowdowns just opening directories and random black screen or direct BSOD (ViaLab in particular). In other cases they just disconnect frequently (unstable). Same devices connected to the lateral USB-A ports or to another PC work perfectly. Probably BIOS issues still present with 315.
    NEWS: there's an (untested) hotfix for ASMedia USB ports on the official site in the download page!

  8. [COMMON] RANDOM REBOOTS 🧨 MAJOR ISSUE, in particular while using the machine at desktop through APU/iGPU (especially watching simple YT videos), even after factory reset and no driver updates! Here was a video showing this severe issue: https://1drv.ms/v/s!ApMUGr0cuN39gsMCAwx9_wjnHscEXg?e=DJlN7i 
    👉🏻 NOTE: if you're using "NVidia GPU Only" mode (or Ultimate mode from Armoury Crate) you won't be using the APU at all, so this issue should not be reproducible... Some users reported random reboots also in Ultimate GPU mode (= not using iGPU/APU)!
    👉🏻 NOTE2: users reported that completely uninstalling Armoury Crate (good free replacements tools are Laptop ToolBox or G-Helper) + BIOS 327, solved all their random reboots. Please test and confirm!
    👉🏻 NOTE3: some users reported changing RAM modules fixed instability. Recommended: Kingston Fury KF556S40IBK2 running at 5200MT/s on this laptop.


    It's a powerful machine and many things are good but is also affected by a lot of bugs... hope they are just BIOS or driver issues and will be fixed one day 😞

✍🏻 IMPORTANT: to report issues with Armoury Crate to ASUS support, follow this post (create the log and fill out the form!): https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-7-6-0-amp-v5-7-9-0-aura-creator-v3-7-6-...

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ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse
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668 REPLIES 668

hexaae
Level 13

Yes, the flickering we're talking about for G733PZ happens on internal 240Hz 2560x1440 display only, when in APU mode and possibly only when Freesync is enabled (but disabling it is not an acceptable solution for me). Unfortunately there is no available option for the integrated GPU in the AMD Adrenalin panel to try adjusting clocks...

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ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

compguru910
Level 9

Just did the sleep state "fix" you posted and my laptop hasn't crashed once since closing the lid. 

What possessed them to not include sleep functions on this laptop? Every time I opened the lid on this after it was 'asleep' for 2 hours, the laptop was hot and it wouldn't resume. Just power on the keyboard, power light on, but wouldn't respond. 

hexaae
Level 13

Glad to see it helped someone else.
As far as I can understand the ASUS approach on this laptop is: let Modern Standby work the way MS wanted (bad for a personal computer laptop!) and use Armoury Crate's "Modern Standby Assistant" to force hibernation after long time in (modern) standby:

hexaae_0-1682105379109.png

This over-complicated choice (was much better the classic S3 sleep and then hibernate after further idle) didn't work well though in my case and I often found my laptop freezed and running with black screen, keyboard lit, and fans spinning.... That's I why I did it my own way.

Not sure now whether after latest updates the ASUS choice is reliable or not. 

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ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

Well after a few days its started the whole black screen after sleep with no way to wake it again. 

I think I'm just going to have  to ask for a refund or exchange on this laptop for the intel model. This thing simply has too many issues to try and use as a daily laptop.

hexaae
Level 13

If you problem is: you wake it up but screen stays black... it could be just an incompatibility of NVidia drivers. In the past I've had similar problems, and with previous 528.xx on my other ASUS GL703GS (i7-8750h+1070) it couldn't go past BIOS post 'till I removed the external mini-DP-->DP cable (even if ext monitor was off!).

Please, explain in detail the issue, what you see (screen off, or black? Do you see mouse pointer? Keyboard is lit and fans are working? Etc..).

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ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

Open the lid, lights on the laptop, no display. I don't think it's GPU drivers given the fact that prior to the fix you posted, it was hard resetting when it went to sleep. My other laptop with the 3070ti has no issues. 

Now I do believe it's possible that it could be the screen itself. It likes to black screen when toggling HDR. So what might be happening is it's simply going out of sync. Might have started happening when reenabled HDR . I'll have to test that. 

hexaae
Level 13

Who tested AMD Adrenalin 23.4.3? Hope they will fix screen flickering at desktop usage soon...

AMD Software: Adrenalin Edition 23.4.3 Release Notes | AMD

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ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

Installed it and after few days noticed, that my system freezes and the only way out - hard shutdown and reboot. Previous version was more stable for me


@Hyro  ha scritto:

Installed it and after few days noticed, that my system freezes and the only way out - hard shutdown and reboot. Previous version was more stable for me


Installed what?

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ASUS SCAR18 G834JY, i9-13980HX, 4090 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync laptop screen, external UWQHD 3440x1440 Mi Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

Replied to your post about AMD Adrenalin 23.4.3.

So, this version freezes OS. After hard shutdown and reboot - system works fine until next reboot which will be freezed. Installed driver from ASUS website and this problem has gone. So, Adrenalin 23.4.3 - is unstable. At least, in my case