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Issues with new laptop Strix Scar 17 2023 (R9 7945HX, 4080)

hexaae
Level 13

MY ISSUES WITH THIS G733PZ Strix Scar 17 2023 (R9 7945HX, 4080)

Love it but it has many annoying little issues (fully updated with Win Update and MyASUS official app, BIOS 311):

  1. [COMMON] Speaker sounds randomly muted 'till I reboot with no error in Device Manager, no icons with X and no crashes, but speakers simply do not play audio anymore (headphones still work). Only solution a reboot. Totally random in normal desktop usage.

  2. [COMMON] Sometimes randomly after 2 days of sleep and resume, USB-C DisplaPort won't detect anymore the attached (but turned off) monitor when I turn it on. Have to reinsert DisplayPort cable (8K high quality). To be exact it happens after Windows Hibernation. (SOLVED with BIOS 315 ✔️)

  3. [MY UNIT] Loud coil whine with the test from GPU_Caps_Viewer: 3D Demos/Vulkan 2 Tessellation. Tested in real games or other 3D Demos and coil whine is minimal and acceptable though...

  4. [COMMON] Random internal screen (desktop usage) fast-flickerings (0.1sec, very fast almost unnoticeable, mostrly in the upper portion of the screen)... looks like AMD iGPU unstable frequency (?). This seems a well known AMD iGPU issue reported in many forums with previous AMD CPU models. Waiting for AMD Adrenalin driver/BIOS updates hoping for a fix... 🤞🏻

  5. [COMMON] No S3 Standby state in the BIOS!! Forced S0 only (a sort of MS hybrid standby 2.0) with fans quietly active (???). You can check it with powercfg /a from admin Cmd prompt. Microsoft calls it "Modern Standby", which is good only for office workstations, maybe. We need S3 (classic Standby) instead.

  6. [COMMON] Standby set as: after 10 min screen off and after 45 min standby; when I return to the laptop after 1-2 hours I find the keyboard leds on and system freezed including stuck white mouse pointer over a black screen (!?). I've found a workaround from admin prompt simply forcing hibernate after 30 min and setting screen off and standby both after 10 min. It didn't happen anymore.

    Power settings commands (admin):
    powercfg /x  hibernate-timeout-ac 0  (default 0, AC is for PSU mode)
    powercfg /x  hibernate-timeout-dc 60 (default 60 min = 3600 sec, DC is for battery mode)
    powercfg HIBERNATE ON (force-enable Hibernation if not present)
    and
    powercfg /q (to show current idle settings)
    Microsoft link on how to disable Modern Standby, if you want to: https://learn.microsoft.com/en-us/windows/iot-core/learn-about-hardware/wakeontouch Remember to disable also Armoury Crate's Modern Standby Assistant completely (Off).

    Recommended: enable hibernate, something like 30mins AC and 20mins DC, you can keep Modern Standby set after 20 and 10mins. This will workaround unresponsive screen or keyboard after a long time if you rely solely on Modern Standby (probably drivers are still not good enough).

  7. [COMMON] BSOD or other issues connecting an autopowered storage device to the rear USB-C ports. I tried 3 different external enclosures with different controller chipset (ViaLab USB\VID_2109&PID_0716, Realtek USB\VID_0BDA&PID_9210, ASMedia USB\VID_174C&PID_235C) with a 2TB disk inside. They all caused strange slowdowns just opening directories and random black screen or direct BSOD (ViaLab in particular). In other cases they just disconnect frequently (unstable). Same devices connected to the lateral USB-A ports or to another PC work perfectly. Probably BIOS issues still present with 315.
    NEWS: there's an (untested) hotfix for ASMedia USB ports on the official site in the download page!

  8. [COMMON] RANDOM REBOOTS 🧨 MAJOR ISSUE, in particular while using the machine at desktop through APU/iGPU (especially watching simple YT videos), even after factory reset and no driver updates! Here was a video showing this severe issue: https://1drv.ms/v/s!ApMUGr0cuN39gsMCAwx9_wjnHscEXg?e=DJlN7i 
    👉🏻 NOTE: if you're using "NVidia GPU Only" mode (or Ultimate mode from Armoury Crate) you won't be using the APU at all, so this issue should not be reproducible... Some users reported random reboots also in Ultimate GPU mode (= not using iGPU/APU)!
    👉🏻 NOTE2: users reported that completely uninstalling Armoury Crate (good free replacements tools are Laptop ToolBox or G-Helper) + BIOS 327, solved all their random reboots. Please test and confirm!
    👉🏻 NOTE3: some users reported changing RAM modules fixed instability. Recommended: Kingston Fury KF556S40IBK2 running at 5200MT/s on this laptop.


    It's a powerful machine and many things are good but is also affected by a lot of bugs... hope they are just BIOS or driver issues and will be fixed one day 😞

✍🏻 IMPORTANT: to report issues with Armoury Crate to ASUS support, follow this post (create the log and fill out the form!): https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-7-6-0-amp-v5-7-9-0-aura-creator-v3-7-6-...

// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34" Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse.
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689 REPLIES 689

Yes but for temperature, I don't have any particular setting, apart from G-Helper curves I use, mostly in Silent mode.

They look like this:

Pieloth_0-1725025728557.png

And about 1% CPU Idle on desktop

Not sure going to Windows 10 will change anything, IMHO, better to stick with Windows 11 and set it the best possible

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Latest settings for full stability here See details on this page Using also GHelper

My processor never drops below 1% usage; even when I'm just watching YouTube, the processor load increases significantly, and it even reaches up to 92 degrees Celsius. I think there might be an issue.

Watching a Youtube video gives 3 - 4 % load on my side, with a less powerful processor.

CPU Temp around 75 °C, CPU vent at 2200 RPM

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Latest settings for full stability here See details on this page Using also GHelper

Thanks, I’ll try at least after going to the service.

 

Gallardo994
Level 10

The device has updated itself to bios 331. Weirdly enough, not via MyAsus or whatever, but Windows update ASUSTeK COMPUTER INC. - Firmware - 10.1.2.331.

Asus Rog Strix Scar 17 (2023) G733PY, AMD Ryzen 9 7945HX, NVIDIA RTX 4090 175W, 64GB RAM, 2x Samsung 990 Pro RAID0

Pieloth
Level 11

Mine hes updated too yesterday, I got a little popup message telling for an important update, which I hardly noticed. I then opened MyAsus, and saw that the popup did come from MyAsus. I then clicked the update button in MyAsus and the BIOS upgrade started  

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Latest settings for full stability here See details on this page Using also GHelper

Z1LDJI4N
Level 8

Yes, I also received a BIOS update yesterday, and I applied it. However, my temperatures are still high; it starts at 90 degrees as soon as I turn it on and then gradually drops. Even when I watch videos, it goes up to 92 degrees. This situation is really frustrating. I think I'll need to take it to an authorized service for repair or replacement.

You are trying to find a software solution to a hardware problem. Yes, the device is supposed to run hot by design, but it's definitely not supposed to be hitting 92 watching videos unless you've tinkered with the fans but kept power limits high.

Check my post regarding factory liquid metal issues, you might want to check your unit: https://rog-forum.asus.com/t5/rog-strix-series/issues-with-new-laptop-strix-scar-17-2023-r9-7945hx-4...

Asus Rog Strix Scar 17 (2023) G733PY, AMD Ryzen 9 7945HX, NVIDIA RTX 4090 175W, 64GB RAM, 2x Samsung 990 Pro RAID0

Pieloth
Level 11

At what speed is your CPU vent when temp is 90°C ?

Are you in Silent,  balanced or turbo mode?

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Latest settings for full stability here See details on this page Using also GHelper

In performance mode, my fan is running at 3300 RPM.