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Issues with my asus rog strix gl702vm touchpad right click - solved?

mconan
Level 7
So the right click on my asus laptop doesn't work each time i restart my computer. If i repair or rollback the driver it works until I restart.
Then it stops working again. My laptop is 3 days old. I have done a reset of windows which fixed the issue for a time, however now it is back.
I spoke with asus who told me they will not replace or refund . 3 days old. pretty unhappy, the representative also told me that they are aware of a firmware updating causing this issue and it is not resolved.

$1500 I spent on a machine that does not have basic functions working, then i am told i am not entitled to a refund. On top of this I bought the laptop on the basis that is has thunderbolt, however the thunderbolt on the machine is 10gpbs not 40. meaning i can not use it for an external graphics card hub.

All in all pretty unhappy about the situation, i regret buying the laptop and wish I had got the msi......

Anyone who can offer a solution to the right click not functioning would be helpful as it seems I am stuck with the laptop despite the fact it doesn't work properly.
$1500 is a large investment for me and to get something that doesn't work properly is upsetting, I am actually wondering the legal reality of giving a customer a faulty product in terms of returns and refunds.
its actuall the 502 version
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33 REPLIES 33

jasond767
Level 7
Right click stopped working again.... We need an update to fix this issue!

I also have this problem. I've found that I have to change out the drivers each time I reboot the machine to get it to work again. Lets get this fixed ASUS

H2O_King89
Level 7
any updates? still having issues?

Got the same problem, though I'm pretty ok with using double-finger tap instead... still annoying ^^

I have the same issue, very frustrating... I'm hoping for a fix soon. Are we sure it's just a firmware/ windows 10 compatibility issue? or a hardware issue that I will have to send it in for a replacement? I am also curious if any of you here the sound of hardware being connected/disconnected every time logging in after a restart? even when I have nothing plugged in to the laptop it makes the sound..It could be related to the touchpad issue possibly.

Okay so I just figured out that it was my Logitech mouse software that was making the sound on restart

Thanks,
K

This issue and its resolution are mentioned in the FAQ section of the support page.

https://www.asus.com/us/support/FAQ/1031506/

If you don't want to read it, here are the steps:

1. Open Device Manager
2. Expand Human Interface Devices
3. Right click on Microsoft Input Configuration Device and choose Update Driver
4. Choose to search automatically..
5. Let Windows install the new driver for this device

I have a GL702VM and can confirm that it worked...and is still working after several reboots.

E-squirrel wrote:
This issue and its resolution are mentioned in the FAQ section of the support page.

https://www.asus.com/us/support/FAQ/1031506/

If you don't want to read it, here are the steps:

1. Open Device Manager
2. Expand Human Interface Devices
3. Right click on Microsoft Input Configuration Device and choose Update Driver
4. Choose to search automatically..
5. Let Windows install the new driver for this device

I have a GL702VM and can confirm that it worked...and is still working after several reboots.


It didn't work on my GL502VY, It says I have the latest driver already installed.

jasond767 wrote:
It didn't work on my GL502VY, It says I have the latest driver already installed.


Maybe can force it? Uninstall and reinstall?


Sent from my iPhone using Tapatalk Pro

This has now worked for me as well. It is important to make sure you update the Microsoft Input Configuration Device. I also found that if I turned off fast boot it saves this new configuration. Fast boot was causing me to loose the number lock on boot and as soon as I turned this off I now always have num lock on. See if this works for people.

E-squirrel wrote:
This issue and its resolution are mentioned in the FAQ section of the support page.

https://www.asus.com/us/support/FAQ/1031506/

If you don't want to read it, here are the steps:

1. Open Device Manager
2. Expand Human Interface Devices
3. Right click on Microsoft Input Configuration Device and choose Update Driver
4. Choose to search automatically..
5. Let Windows install the new driver for this device

I have a GL702VM and can confirm that it worked...and is still working after several reboots.


This worked for me so far, this is not the first time Windows update causes issues. I can remember that something like 8 years I had an NVIDIA chipset motherboard and if I didn't exclude some RAID driver from automatic updates, it would brick the whole os (BSOD every time when booting). 😄

But we'll see how this works in the long run.
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