*HELP PLEASE* ASUS ROG STRIX G18 - G814JZ

[Shoorya]

Specs:

Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
System Model: ROG Strix G814JZ_G814JZ
BIOS: G814JZ.329 (type: UEFI)
Processor: 13th Gen Intel(R) Core(TM) i9-13980HX (32 CPUs), ~2.2GHz
Memory: 16384MB RAM
Available OS Memory: 16002MB RAM
DirectX Version: DirectX 12

This is kind of a long post because I want to share every details possible.

So, I purchased this laptop in August 26, 2023 a year and a month ago. It was running very smoothly until May of 2024, so about 9 months in, I started having random restarts. I checked event viewer and it showed as Kernel-Power error event ID 41. The restart happens whenever I'm playing video games, specifically World of Warcraft. However, I have played the same game for hours and hours every day before and nothing happened until May. In addition, random restarts happen while I am editing as well, using Premiere Pro, After Effects, or Photoshop.

Then, I started researching everywhere all kinds of videos, forums, tried everything from uninstalling Armory Crate and all Asus software, then installing G-Helper as some of the forums here suggested, nothing is helping. I have been having random restarts until to this day and tried every possible solutions but with no results. I don't know if anyone else is having same issues on the same machine, if so please do let me know. 

I finally decided to create a topic myself because it is getting to the point where my laptop is shutting down even while sitting idle. The troubleshoots I have done so far are.

- I have taken it back to Best Buy where I originally purchased it, they could not fix it, and now my 1 year warranty is over, I cannot fix it with my warranty. 

- I have tried changing power settings in windows, changed sleep modes, changed RAMs. 

- I have reset my computer to factory settings.

Please, I beg if there is any tech-savvy people out there, help me. I am willing to talk to you one on one and even pay for solving this issue and get it back to normal how it used to be when I purchased it. There is no warranty, and I do not have enough money for large repairments. But I do know for fact that I will never ever buy anything from ASUS, not even a mouse or a monitor. 

Please help!

[Valour59]

I hate it break it to you, but with everything you say you've done already, it's looking like a hardware issue rather than a software issue.

My suggestion is to watch a video on how to disassemble the laptop, give the fans a good clean, remove the heatsink and redo the thermal paste on the CPU and GPU and hope the issue is fixed.

If it's still not fixed after that, then the only option is to send it in to ASUS themselves for inspection. Because no amount of software tweaking can fix a hardware issue.

[mosbyNO]

I sadly have same issue, my event logs are filled with error 41. I have worked with IT for 20+ years so done my fair share of trying to find out the issue. I dont trust Intel and I am fairly sure this is a CPU problem. Lucky I live in Norway where we got 3 years warrent and 5 years of some other stuff if a product is suppose to last 5 years and I will for sure follow this up. Already had delivered to workshop, they did not find any errors and got it in return, still crashing.