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GL702ZC Asus num pad error code 19 and windows media player pausing during music play

Level 8
I have had a number pad error code 19 with windows asus number pad cause the keyboard to not function and windows media player have issues during playback causing it to pause and resume.

from what I can tell in Device Manager under Keyboards the HID keyboard device software has a error code 19 when trying to search auto online for update.

and windows or any media player type vlc ,etc...will freeze and pause during playback of music and such .........

for now I have used a restore point to a earlier time.everything works for now.just wanted to report a asus can look into it.

I have never had these issues with my laptop ever since I got it a year ago.Asus and microsoft need to get their stuff together and fix these software conflictions.....