06-06-2019
12:14 AM
- last edited on
03-05-2024
07:29 PM
by
ROGBot
06-06-2019 01:41 AM
06-06-2019 02:46 PM
06-06-2019 05:29 PM
06-09-2019 01:06 AM
06-09-2019 02:53 AM
06-09-2019 11:53 AM
Kvwilliams wrote:
Oh my God, Asus! You don't know how much hell this put me through. Also, calling your tech support was USELESS! All he wanted to do was have me send in my laptop to Asus HQ for an out-of-warranty costly repair when after much troubleshooting on my own accord, I come to find out it's your own bios 310 update that effectively bricks the system! :mad:
How. How? HOW?! in the hell can you make such a bad mistake? I mean SATA SSDs are pretty frickin' common now. How can this get past your QA process?! As a working IT professional this just blows my mind. Someone definitely should get fired for this and don't just fire some poor technician or engineer grunt either. I'm talking about upper management. Useless. Pathetic.
06-09-2019 01:49 PM
AFRIKA wrote:
yeah i lived the hell too, luckly asus chat support in latin america gave me the instructions to roll back the bios so i could fix it easily. i send an email to asus support reporting this buggy bios, i dont think they read this forums. you should do it too.
06-09-2019 06:46 PM
Kvwilliams wrote:
Done!
They need to take down that bios update from Windows UEFI Update immediately and from their own support download page until this is fixed now. The timing and coincidence of this update pushed to my system made me accidently RMA my perfectly good 1tb Samsung 860 evo SSD. I hadn't even realized my bios updated itself as I walked away after rebooting and came back to my system suck on the Asus screen with no recourse. At the time there was no threads here about this issue so my googling on my phone didn't help. Luckily, before sending my laptop to Asus, I just started trying everything as there wasn't anything to lose anymore at that point, I thought my laptop just died.... pulling the cmos battery, ram, my battery, pulling my m2 drive and finally after pulling my Samsung 860 Evo SSD, I realized I was actually able to access the bios and saw it was somehow 310 instead of 306. Thankfully I still had my old original spindle HDD around and was able to boot back into windows but again these threads weren't a thing yet. At the time the 310 bios wasn't even available on Asus's Support page which left me really confused. I thought it was the SSD. Ugh... Now I have to contact Samsung Support and explain. :mad:
06-11-2019 02:58 PM